Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olha Kalinichenko

Portsmouth,Hampshire

Summary

Dynamic and customer-focused professional with a diverse background spanning hospitality, retail, and food expertise. Experienced in managing teams, delivering exceptional service, and creating memorable client experiences in fast-paced environments. Proven ability to lead with confidence, motivate staff, and maintain high operational standards in both front- and back-of-house roles. Adept at driving sales through deep product knowledge, persuasive communication, and an intuitive understanding of customer needs. Thrives in high-pressure situations, with a strong track record of multitasking and problem-solving under tight timelines. Passionate about food, beverage, and customer experience, with a keen eye for detail and a commitment to quality. Seeking to bring a blend of hands-on experience, leadership, and professionalism to a forward-thinking team.

Overview

7
7
years of professional experience

Work History

Barista/Supervisor

SBFA Southsea LTD
Portsmouth, Hampshire
05.2023 - Current
  • Providing good quality drinks and making sure customers needs are met.
  • Communicating effectively with staff members for optimal teamwork and coordination.
  • Handling customer complaints promptly, resulting in improving client relations over time.
  • Helping manager with daily duties and supervising staff members in the absence of one.

Assistant pharmacist

Boots UK
Petersfield, Hampshire
02.2023 - 05.2023
  • Prepared prescription labels accurately to prevent medication errors.
  • Updated knowledge on new drugs for improved service delivery.
  • Performed administrative duties efficiently so that pharmacists could concentrate on specialized tasks.
  • Handled telephone inquiries professionally-this reduced the workload for pharmacists.

Warehouse operative

Fat Face LTD
Havant, Hampshire
10.2022 - 02.2023
  • Picking and packing.
  • E-Commerce order processing.
  • Managing and monitoring inventory levels.
  • Regulating the stock and updating inventory records in the e-commerce system .
  • Processing returns and refunds in accordance with company policies.

Ghostwriter

YouTube
Kyiv, Ukraine
01.2021 - 01.2022
  • Ghostwrote news-style video scripts for a high-performing YouTube channel with (insert subscriber count or views if known), focused on current events, internet culture, and narrative storytelling.
    • Researched trending topics, verified facts, and adapted complex information into engaging, digestible scripts tailored to YouTube’s audience retention goals.
    • Maintained the creator’s voice and brand identity while improving story pacing, tone, and viewer engagement.
    • Collaborated with video editors and creators to align visuals, pacing, and tone with the final script.
    • Analyzed audience feedback and performance metrics (e.g., watch time, click-through rate) to inform future scripts and optimize content strategy.

Sales manager

Tea and coffee boutique "Coupage"
Kyiv, Ukraine
02.2018 - 03.2020
  • Sales & Revenue Growth
    • Drive daily, weekly, and monthly sales targets while maximizing revenue per customer.
    • Analyze sales data and trends to identify opportunities for growth and implement action plans.
    • Upsell premium products, gift sets, and limited editions to increase average transaction value.
    2. Customer Experience & Service Excellence
    • Deliver a personalized, refined experience aligned with luxury brand standards.
    • Train staff in product knowledge, storytelling, and refined service etiquette.
    • Handle VIP clientele, special requests, and customer feedback with discretion and professionalism.

Education

Master of Business Administration -

Ukrainian-American Concordia University
Kyiv, Ukraine
09.2012 -

Skills

  • Customer service excellence – Delivered high-quality, personalized service across roles as a barista, waitress, and caterer; built rapport with regular clients and managed high-pressure service situations with professionalism
    Leadership & team management – Led and motivated small teams as a manager; ensured smooth operations, resolved conflicts, and fostered a positive, productive work environment
    Adaptability & multitasking – Excelled in fast-paced, ever-changing environments; smoothly transitioned between roles and responsibilities in catering, sales, and food service
    Sales & persuasion – Applied strong product knowledge as a food expert and salesman to upsell premium offerings and recommend tailored solutions, consistently meeting or exceeding targets
    Attention to detail – Maintained exceptional standards of presentation, cleanliness, and accuracy in all roles, contributing to strong customer satisfaction and repeat business
    Communication & interpersonal skills – Built strong relationships with colleagues and customers through clear, empathetic communication in diverse hospitality and retail settings
    Time management & efficiency – Balanced multiple responsibilities effectively, ensuring timely service and seamless coordination during peak hours and busy events
    Problem-solving – Remained calm and solution-focused under pressure, quickly addressing service issues and finding practical, customer-oriented resolutions

Languages

English
Advanced
Ukrainian
Native
Russian
Native

Timeline

Barista/Supervisor

SBFA Southsea LTD
05.2023 - Current

Assistant pharmacist

Boots UK
02.2023 - 05.2023

Warehouse operative

Fat Face LTD
10.2022 - 02.2023

Ghostwriter

YouTube
01.2021 - 01.2022

Sales manager

Tea and coffee boutique "Coupage"
02.2018 - 03.2020

Master of Business Administration -

Ukrainian-American Concordia University
09.2012 -

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Olha Kalinichenko