Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Olga Świercz

Cardiff,South Glamorgan

Summary

Dedicated professional with a strong focus on stress management and composure under pressure. Demonstrates exceptional forward planning and customer service skills, ensuring payments processing accuracy. Committed to leveraging these competencies to enhance operational efficiency and customer satisfaction in future roles.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Front of house team member

Bill's Restaurants
Cardiff
10.2024 - Current
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Maintained high standards of customer service during peak times.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Consistently received positive feedback from customers and management for professionalism and efficiency.


Front of house team member

Cafe Rouge
Cardiff
10.2021 - 09.2024
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Operated POS systems effectively, accurately processing numerous customer bill payments.
  • Offered personalised solutions to potential customers' problems.

Supervisor

Event Mobile Catering
Cardiff, Cardiff
06.2019 - 03.2024
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Offered prompt solutions to maintain customer satisfaction.
  • Supervised 10 employees during 12 hour shifts.
  • Completed accurate end-of-day financial routines for cash and card transactions.

Front of house team member

Zizzi
Cardiff
09.2018 - 10.2021


  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Managed customer-related issues following company policies and procedures.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Supervisor

Prezzo Italian Restaurant
Weybridge, Surrey
02.2017 - 12.2017
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Closed and reconciled cash and electronic takings on daily basis with 100% accuracy.
  • Analysed and improved manufacturing processes to cut costs.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.

Education

Health and Safety Inspection

Jagiellonian University
Krakow, Poland
10.2013 - 05.2016

ESOL Course Level 2

Cardiff And Vale College
Cardiff, Wales
09.2019 - 05.2022

Skills

  • Strategic thinking
  • Composure under pressure
  • Forward planning
  • Customer Service
  • Complaint handling competence

Languages

English
Advanced
Polish
Native

Affiliations

  • Reading: Crime novels and Biographies
  • Volleyball and Tennis
  • Jigsaw Puzzels

Timeline

Front of house team member

Bill's Restaurants
10.2024 - Current

Front of house team member

Cafe Rouge
10.2021 - 09.2024

ESOL Course Level 2

Cardiff And Vale College
09.2019 - 05.2022

Supervisor

Event Mobile Catering
06.2019 - 03.2024

Front of house team member

Zizzi
09.2018 - 10.2021

Supervisor

Prezzo Italian Restaurant
02.2017 - 12.2017

Health and Safety Inspection

Jagiellonian University
10.2013 - 05.2016

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Olga Świercz