Olga Sonmez
Hatfield,Hertfordshire
Summary
Friendly and professional individual with focus on customer service and hospitality. Creates welcoming environments and ensures guests have positive experiences through attentive service and excellent communication skills. Skilled in managing reservations, coordinating events, and handling guest inquiries with ease.
Overview
12
12
years of professional experience
Work History
Hostess
Booking Office 1869 Marriott
London
02.2024 - Current
- Organised waiting lists during peak hours to manage crowd effectively.
- Worked in high-pressure situations whilst maintaining composure and professionalism.
- Escorted guests to their tables, providing detailed menu information when needed.
- Maintained a clean entrance area, creating an inviting atmosphere.
Hostess
Belvedere Restaurant
London
09.2022 - 07.2023
- Took telephone bookings accurately, reducing chances of double booking or errors.
- Collaborated with the serving staff to streamline service delivery.
- Provided excellent customer service to ensure repeat business.
- Organised waiting lists during peak hours to manage crowd effectively.
- Managed reservations and seating arrangements for smooth operations.
Head waiter
Home House
London
03.2022 - 09.2022
- Resolved customer complaints promptly, fostering a positive dining environment.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Increased customer satisfaction by delivering prompt, courteous service.
Head waiter
Alexander The Great Restaurant
London
01.2021 - 02.2022
- Ensured accurate orders by effectively communicating with kitchen staff.
- Coordinated large party reservations to accommodate high-volume business periods.
- Trained new staff members, promoting consistent service standards across the team.
- Delivered quality service by providing warm and welcoming environment.
Secretary
Pierluigi Ltd
London
11.2012 - 09.2020
- Prioritised workload to meet tight deadlines.
- Scheduled appointments for executive management team.
- Facilitated efficient communication by managing correspondence via post and email.
- Coordinated events that resulted in positive company exposure.
Education
Bachelor of Arts - Fashion Design
Salvador Dali Art Institute
Kyiv, Ukraine 09/2006 - 06/2009
ESOL English Level 4 -
Barnet Southgate College
London 09/2013 - 07/2014
Skills
- Restaurant software use
- Food service operations
- Customer satisfaction focus
- Adaptability to changing situations
- Patience and composure
- Reservation management
- Customer Service
- Report compilation
- Time management excellence
Languages
English
Fluent
Russian
Native
References
References available upon request.
Timeline
Hostess
Booking Office 1869 Marriott
02.2024 - Current
Hostess
Belvedere Restaurant
09.2022 - 07.2023
Head waiter
Home House
03.2022 - 09.2022
Head waiter
Alexander The Great Restaurant
01.2021 - 02.2022
Secretary
Pierluigi Ltd
11.2012 - 09.2020
Bachelor of Arts - Fashion Design
Salvador Dali Art Institute
09/2006 - 06/2009
ESOL English Level 4 -
Barnet Southgate College
09/2013 - 07/2014
Similar Profiles
Ellie DimitroffEllie Dimitroff
Administration Assistant - Full Time at Austin Hospital – Endoscopy Booking OfficeAdministration Assistant - Full Time at Austin Hospital – Endoscopy Booking Office
Bharathakala NarayananBharathakala Narayanan
Executive at Booking & FWAQ Creation, Booking Recon,Invoicing,Executive at Booking & FWAQ Creation, Booking Recon,Invoicing,
Apurva SharmaApurva Sharma
Analyst, Business Operations, South Asia at Marriott International- Mumbai Area OfficeAnalyst, Business Operations, South Asia at Marriott International- Mumbai Area Office
Mark SmithMark Smith
Built Estate Manager at Vivo Defence ServicesBuilt Estate Manager at Vivo Defence Services
LIJIN VIJI VARGHESELIJIN VIJI VARGHESE
C3 OPERATOR at FIRST4C3 OPERATOR at FIRST4