OLGA PAVLIOGLO

• Create and implement long-term strategies for a specific product category to achieve sales, profit, and market share goals

• Analyze market trends, consumer behavior, competitor activities, and sales data to identify opportunities and make data-driven decisions

• Product Introduction/code setup in Fresh Direct & Brakes • Creating & reviewing promotional campaigns

• Providing product level content for digital platforms

• Full time product data support to business

• Managing Sample requests

• Support transition of products on to new ERP & Master Data (D 365) & (STIBO)

• Support the “Best of British” range review in collaboration with procurement/technical teams.

• Support the fresh produce categories hierarchy/product/digital data in Broadline (SAP ERP)

• Support the Sysco products/ranges within the Fresh Direct product HRYs (Prophet ERP)

• Work with the marketing functions on broadline activation & promotions. Support Sales teams on category/product lead requests.

• Developed and maintained strong relationships, at Sector Manager level & with a portfolio of customers
• Attended customer and business meetings/calls
• Regularly engaged with Sector Managers to discuss actions in support of both business and customer activities
• Worked pro-actively to improve the customer experience
• Produced regular sales, product, pricing, and delivery reports
• Maintained Pricing, Buying Lists, Product Substitutions & Discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
• Identified & corrected IMS issues for ESI customers
• Updated promotional pricing activity
• Ordered and organised sales and promotional samples
• Worked with Sector Manager to set up nominated lines
• Analysed complex operations or issues and developed proactive solutions
• Dissected purchase and sales data to pinpoint client needs
• Provided for smooth day-to-day flow of communications to build trust within unit.

• Provided splendid customer services to customers in a friendly and courteous manner at all times
• Opened new bank accounts include business accounts according to laid down rules and guidelines
• Involved in performing some financial related and marketing transactions
• Enhanced customer satisfaction with fast, knowledgeable service
• Managed daily banking activities, ensuring a high-quality standard of service
• Ensured compliance with all banking regulations and policies, including anti-money laundering and know-your-customer guidelines
• Established and promoted cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
• Informed customers of promotions and special offers to increase sales
• Collaborated with colleagues and co-workers to deliver quality customer experience
• Collaborated across departments to resolve customer-related issues
• Addressed and resolved customer concerns and complaints
• Managed difficult customer situations with professionalism and empathy.

• Variety of duties working to specific, time restrained performance targets
• Training new Partners on core roles and upskilling additional responsibilities.

• Managing a team across a variety of retail based tasks, including receiving of deliveries, processing and replenishment of stock, and assessing branch stock volumes
• Overseeing the adherence and compliance of all warehouse legality, health, and safety audit areas.

• Responsible for all monetary funds coming into the branch; confirming and issuing funds based upon customer and business requests
• Worked efficiently to resolve all customer enquiries, developed proficient product and operational knowledge, including POS systems
• Exchanged money between different currencies in line with customer requests
• Protected client interests when providing advice
• Informed customers of different options available to meet their needs
• Stayed up-to-date on products and services available to customers
• Kept accurate records for processed transactions
• Tasked with running the day to day activities of the branch, included key holder responsibilities for opening and closing of the branch
• Resolving issues with all complaints and payments
• Completed tasks quickly and professionally in customer-facing environment
• Credited and debited clients' accounts to specified amounts
• Processed customer cash deposits, withdrawals and wide range of transactions
• Responsible for overseeing the opening and counting of the branch's safe contents
• Facilitated the opening and closing of customer accounts, including checking, savings, and fixed deposits
• Supported bank marketing events and campaigns, engaging with customers to enhance brand loyalty and growth
• Coordinated with other departments to resolve complex customer issues, ensuring a seamless service experience.