Olga Novyts'ka
London,London
Summary
Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Retail Store Manager
ADNS Design Ltd
London
2008.05 - Current
- Liaising with current suppliers on new season collections on price, delivery, quality control.
- Maintaining the in-house company database to ensure ordering and stock delivery is kept up to date.
- Monthly meeting with the company directors to review sales patterns, up-coming sales and projected future plans.
- Shop floor supervision and managing a team of five employees.
- Responsible for incoming payments and customer refunds.
- Responding to customer queries and making sure all complaints are dealt with satisfactorily.
Property Administrator
General Accommodation Estates Ltd
London
2006.04 - 2008.03
- Liaising with company clients to gain a thorough understanding of their requirements and assisting them through a property letting process.
- Preparing payments and invoices to company clients
- Liaising with tenants and solving various issues arising at their property as well as ensuring prompt rental payments received.
- Ensuring the internal database is up to date.
Surveying Administrator
Kier Islington Ltd
London
2005.05 - 2006.02
- Liaising with our in house team of surveyors, subcontractors and the Islington council to ensure work was carried out on time and withing budget.
- Creating job tickets using company's internal ticketing system.
- Responding to email and telephone queries and making sure any urgent maintenance issues were dealt with promptly.
- Preparing invoices for payment and filing away all completed job tickets.
- Responsible for the company's incoming and outgoing post.
Education
Bachelor of Business Administration - Business Administration
London Metropolitan University
London 2005.09 - 2009.05
Certificate of Computer Literacy Stage 1 - Computer Literacy and Information Technology
Oxford House College
London 2002.09 - 2003.01
IATA/UFTAA Airline and Travel Agents Diploma - International Travel and Ticketing
International Study Center (ICS)
2001.09 - 2002.05
Skills
- Retail management
- Stock management
- Visual merchandising
- Customer care
- Staff training
- Inventory data analysis
- Store security
- Staff development
- Cash management
- Conflict resolution
Languages
English
Fluent
Russian
Native
Timeline
Retail Store Manager
ADNS Design Ltd
2008.05 - Current
Property Administrator
General Accommodation Estates Ltd
2006.04 - 2008.03
Bachelor of Business Administration - Business Administration
London Metropolitan University
2005.09 - 2009.05
Surveying Administrator
Kier Islington Ltd
2005.05 - 2006.02
Certificate of Computer Literacy Stage 1 - Computer Literacy and Information Technology
Oxford House College
2002.09 - 2003.01
IATA/UFTAA Airline and Travel Agents Diploma - International Travel and Ticketing
International Study Center (ICS)
2001.09 - 2002.05