Olga Neaga

· Providing support to customers' queries in relation to user accounts, purchase issues, customer order management, technical and game support or any other area where support may be required by the client and their users via the client’s tools and systems

· Developing the relationship with the customers and increase the satisfaction of service

· To pay attention to suspicious activities or contacts

· To proactively contribute to the achievement of agreed Service Levels

· To assist with new hire mentoring and integration, as the team grows.

• Investigated and resolved issues regarding content reported for account support and safety.
• Practiced ongoing discretion with confidential information collection and management.
• Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
• Responded to user review inquiries with high quality, speed, empathy and accuracy.
• Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
• Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
• Implemented policies to reduce cost and eliminate waste.
• Managed, supervised and controlled execution of contracts.
• Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
• Compiled required documentation to keep contracts compliant with requirements.
• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
• Arranged service delivery to more than 100 active contracts by overseeing workers, coordinating resources and setting schedules.

• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Completed schedules, shift reports and other business documentation.
• Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Evaluated employee performance and developed improvement plans.
• Maintained controls over expenses and inventory for optimal budget tracking.