Olga Makowska
Southampton
Summary
Detail-oriented Materials Coordinator with extensive experience in quality assurance and materials management. Led raw material release processes, coordinated supplier compliance, and enhanced customer complaint handling. Supported internal audits and drove continuous improvement initiatives using Lean Organisation Management Techniques and QA risk assessment. Aiming to leverage QA expertise to optimise business processes.
Overview
3
3
Languages
26
26
years of professional experience
Work History
Materials Coordinator
CooperVision, Inc.
Southampton
01.2022 - Current
- Received raw materials, verified cold chain conditions, reviewed CoAs against testing specifications, and liaised with analytical laboratory, materials group, and warehouse regarding FFP testing. Managed QA materials quarantine area, released raw materials on CVM SAMM, maintained records of incoming materials, and entered stock details into CVM SAMM and ERP systems. Coordinated investigations of raw material NCRs and communicated with suppliers.
- Reviewed and approved supplier non-conformance investigations, raised DCRs, deviations, NCRs, and changes to CVM SAMM as required. Represented QA manager in meetings, ensuring concerns were communicated to appropriate groups and activities involving QA materials were understood and acted upon. Promoted continuous improvement with suppliers through regular meetings, supported CI projects, and identified corrective actions from non-conformances or audits. Participated in internal audits and provided feedback to procurement and global sourcing teams to enhance supplier performance and communication.
- Manages activities relating to the release of incoming raw material to ensure that appropriate QC testing is completed.
Quality Returns Investigator
CooperVision, Inc.
Southampton
01.2014 - 01.2022
- Initiated and processed customer complaint records, analysed returned products, and communicated with complainants to gather and provide information regarding product complaints. Liaised with customer services to issue appropriate customer credits, evaluated confirmed and medical complaints relating to UK-made products to determine further action, compiled summaries and reports for medical complaints, shared relevant information with global regulatory affairs regarding potentially reportable medical complaints, compiled periodic customer complaint reports, and assisted with CAPA investigations triggered by customer complaints.
- Conducted thorough investigations into complex fraud cases, meticulously gathering and analysing evidence to support findings.
- Prepared detailed reports on investigation outcomes, presenting findings to senior management and law enforcement agencies when required.
- Interviewed witnesses and suspects to obtain facts and supporting evidence for cases.
- Supported Materials Coordinator in raw material releasing process, completing quality control testing. Managed receipt of raw materials, liaised with analytical laboratory, materials group, and warehouse for Fit for Purpose testing, oversaw QA materials quarantine area, and facilitated release of raw materials on CooperVision Manufacturing.
Unit Administrator
CooperVision, Inc.
Southampton
01.2008 - 01.2014
- Supporting daily activities of lead production team of 20 people (3 managers, 10 team leaders, 2 engineers, 2 technicians), delivered monthly reports and daily statistical information to management and accountant, facilitating informed decision-making, controlling and providing monthly Time Sheets for Payroll Department, providing employees absences for Human Resource Department, tracked and progressed urgent orders through production process, collaborating with customer service department to ensure timely fulfilment, recording and reporting key departmental performance data including outputs, backorders and quality data, using internal and external production systems (Agile, BAAN, CVML, Hybrid, AVCM), ordering and controlling production supplies as a department buyer, co-operating with Purchasing Department (purchase orders) and Finance Department (invoices), managed production cost-saving initiatives for unit accountant, contributing to overall departmental financial efficiency, maintaining training records, co-operating with Quality Assurance Department (Unit QA Co-ordinator, Unit QA Auditors), Executed various administrative tasks, including taking meeting minutes and arranging catering for visits.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Bartender
Que Pasa
Southampton
01.2006 - 01.2008
- Recorded customer orders and crafted drinks according to established recipes.
- Provided quality service to customers, ensuring adherence to company standards, while maintaining knowledge of bar items, food preparation, and pub events; monitored compliance with legal age limits and health practices; maintained bar and restaurant stock control; set up lounge and bar areas, including lighting, menus, and cleanliness; delivered bar and table service, including order taking and serving food and drinks.
- Maintained stock levels at bar to facilitate efficient customer service.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Marston’s Ltd.
Bar and Restaurant Supervisor
The Rose & Crown
Brockenhurst
01.2005 - 01.2006
- Led bar and restaurant stewards, delivering high-quality service to enhance customer satisfaction.
- Resolved customer issues, working with kitchen and bar staff to compensate guests.
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Marston’s Ltd.
Fruit Picker
Stewarts of Tayside
Perth
06.2004 - 09.2004
Horse Groomer
Dressurstall Holger Schulze
Nellingen
06.2002 - 09.2002
- Improved skin and coat health through regular grooming and care practices., reducing risks of conditions like thrush and scratches, while enabling thorough health checks for cuts, heat, swelling, lameness, and behavioural changes indicating illness; fostered relationships between horse and handler, facilitating smoother handling and riding experiences. undertook horse riding, cleaning, feeding, and equipment preparation for training and competitions.
- Maintained clean and safe stable environments, including mucking out stalls and managing waste disposal efficiently.
- Maintained daily feeding and watering schedule, adhering to strict dietary requirements.
- Led horses to and from stables and fields, employing attention to detail to minimise potential injuries.
Grapes Picker
Dimi King
Stimanga
06.2000 - 09.2000
Education
MSc Eng. - Animal Science
The University of Agriculture in Krakow
Poland01-2005
The General Secondary School Diploma - biology, chemistry
The General Secondary School No. 2
Jaworzno, Poland01-2000
Skills
- Lean Organisation Management Techniques
- Principles of Business and Administration
- IT User Skills
- BAAN
- Oracle
- Agile Software
- CVM system
- CVML system
- CVM SAMM system
- Windows Software
- Microsoft Office
- Internet
- Creative Problem Solving
- Regulatory Awareness
- QA Risk Assessment
- Negotiation and Influencing Skills
- QA Change Management
- Teamwork
- Time Management
- Communication Skills
- Presentation Skills
- Assertiveness
- Internal Audit
- CAPA Leadership
Languages
English
Advanced
C1
French
Beginner
A1
Polish
Proficient
C2
Timeline
Materials Coordinator
CooperVision, Inc.
01.2022 - Current
Quality Returns Investigator
CooperVision, Inc.
01.2014 - 01.2022
Unit Administrator
CooperVision, Inc.
01.2008 - 01.2014
Bartender
Que Pasa
01.2006 - 01.2008
Bar and Restaurant Supervisor
The Rose & Crown
01.2005 - 01.2006
Fruit Picker
Stewarts of Tayside
06.2004 - 09.2004
Horse Groomer
Dressurstall Holger Schulze
06.2002 - 09.2002
Grapes Picker
Dimi King
06.2000 - 09.2000
MSc Eng. - Animal Science
The University of Agriculture in Krakow
The General Secondary School Diploma - biology, chemistry
The General Secondary School No. 2