Olga Lapuzo
Sunderland
Summary
Accomplished professional with extensive experience in leadership roles at Amazon, including Proxy Team Lead and Step up Supervisor. Demonstrated expertise in managing large teams, optimising processes, and enhancing productivity. Proven track record of improving team performance by 15% and increasing productivity by 10%. Adept at implementing safety standards, resulting in zero health and safety incidents. Skilled in problem-solving, time management, and effective communication. Committed to continuous improvement and delivering exceptional customer service. Career goal: to leverage leadership skills to drive operational excellence in a dynamic environment.
Overview
7
7
years of professional experience
4033
4033
years of post-secondary education
Work History
Process Guide/Picker
Amazon Ncl1
Gateshead
10.2023 - 04.2025
- Improved jam reset system by 7% (from 6.42 min to 5.98 min) through the installation of jam reset panels on ARSAW stations. This was my continuous improvement idea, which was suggested to the company and was effected by the company.
- Executed optimisation tests to increase reliability and productivity, and minimise delays. This helped reduce damages by 5%.
- Evaluated surroundings to identify threats and report unsafe practices, promoting protective and security measures. This helped to reduce damages by 15%.
- Ensuring the critical pull time (CPT) is always delivered on time. This helps 99% of customers receive their parcels on time.
Proxy Team Lead
Amazon Ncl1
Gateshead
05.2024 - 05.2024
- Improved jam reset system by 7% (from 6.42 min to 5.98 min) through the installation of jam reset panels on ARSAW stations. This was my continuous improvement idea, which was suggested to the company and was effected by the company.
- Executed optimisation tests to increase reliability and productivity, and minimise delays. This helped reduce damages by 5%.
- Evaluated surroundings to identify threats and report unsafe practices, promoting protective and security measures. This helped to reduce damages by 15%.
- Ensuring the critical pull time (CPT) is always delivered on time. This helps 99% of customers receive their parcels on time.
Amnesty Floor Monitor
Amazon NCL1
Gateshead
05.2023 - 10.2023
- Manage Amazon Robotics floor operations, clearing the floor of obstructions, rebooting drives, and clearing jams. This helps 99% of drivers return to work.
- Respond to various errors from area associates, such as verifying missing items and retrieving fallen products from the robotics floor. This helps 95% of customers get products on time.
- Consistently complied with workplace health and safety measures to minimise operational risk.
Sortation Associate
Amazon DNE1
Washington
10.2018 - 07.2022
- Work with errors and returns. This helps reduce errors by 25%.
- Working as part of the wider depot team to improve customer service.
- Maintain safe lifting and handling of heavy parcels, even during busy periods.
Step up Supervisor
Amazon DNE1
Washington
09.2021 - 01.2022
- Being a supervisor at Amazon, I am the eyes and ears for the manager and have the ability to stand in as manager when he is absent or not around
- One of my main areas is to manage the loadout process in which I supervise 50 to 100 staff per day
- I have direct contact with their onsite managers too, to ensure all parcels are successfully going out for delivery on time.It helps delivered 99% on time.
- I organize and distribute tasks to myself, fellow supervisors and operational assistants. It helps to do 100% of plan.
- I keep everyone engaged by choosing jobs based on talent, capabilities, incentives, training, active rotation and based on sociability.
- I actively take over roles in which are manager tasks both computers based and leadership based
- Leadership I hold pre-shift brief with each On site manager daily before loadout to ensure everyone is on the same page
- I inform them of safety, success story, OTD, PNOV and DNR and any additional information they may need to know
- Also, at the end of this brief I will allow them time to interact if they have any questions about anything and problems that may arise from their end
Step up Supervisor
Amazon DNE1
Washington
10.2018 - 01.2019
- Responsible for the overall safety, quality, performance and customer experience of the shift.It helps reduce health and safety accidents for 99% and reduce errors for 25%
- Carry out supervisory responsibility in accordance with the organization’s policies and procedures
- Strategic planning and forecasting; appraise performance, resolve problems; and address staff needs
Education
Level 2 NVQ - Customers service
Lewsham college
TQUK Level 2 Certificate - Principles of Team Leading
*The Skills Network
Skills
- Leadership skills
- Organisational skills
- Time management
- Prioritisation
- Excellent communication skills
- Problem-solving
- Self-motivation
- Ability to work under pressure
- Process improvement
Timeline
Proxy Team Lead
Amazon Ncl1
05.2024 - 05.2024
Process Guide/Picker
Amazon Ncl1
10.2023 - 04.2025
Amnesty Floor Monitor
Amazon NCL1
05.2023 - 10.2023
Step up Supervisor
Amazon DNE1
09.2021 - 01.2022
Sortation Associate
Amazon DNE1
10.2018 - 07.2022
Step up Supervisor
Amazon DNE1
10.2018 - 01.2019
Level 2 NVQ - Customers service
Lewsham college
TQUK Level 2 Certificate - Principles of Team Leading
*The Skills Network
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