Olfa Ghandouri
Hammamet,Tunisia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work history
Nanny
Privet Family
Hammamet, Tunisia
2020.01 - Current
- Developed strong bonds with children through compassionate verbal and physical interaction.
- Prepared healthy and nutritious meals to specific dietary requirements.
- Assisted in light housework and laundry to reduce parents' workload.
- Dropped off and picked up children from school, driving safely and arriving on time.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Maintained secure, child-friendly environments with engaging activities and outdoor play.
Coordinator
Kadra Pres Service
2018.01 - 2019.12
- Answered phone calls.
- Trained and assigned tasks to team members.
- Facilitated office contracts for department.
- Scouted and booked venues for events and conferences.
- Addressed customer complaints and resolved issues.
Nanny
Hotel Sultan
, Tunisia
2016.01 - 2017.12
- Developed strong bonds with children through compassionate verbal and physical interaction.
- Sparked creativity and imagination by helping children discover new things through play.
- Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
- Arranged playdates and outings for older children.
Sales Assistant
Joy's Store
2013.01 - 2015.12
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
Ticketing Agent
Carthage Land
2011.09 - 2012.12
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Maintained product knowledge to provide accurate information on local tour services.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Conducted calls professionally and politely to maintain excellent service standards.
Education
BTP Reception - Tourism
09/2009 - 07/2011
Languages
Arabic
Native
French
Upper intermediate
English
Intermediate
Timeline
Nanny - Privet Family
2020.01 - Current
Coordinator - Kadra Pres Service
2018.01 - 2019.12
Nanny - Hotel Sultan
2016.01 - 2017.12
Sales Assistant - Joy's Store
2013.01 - 2015.12
Ticketing Agent - Carthage Land
2011.09 - 2012.12
Ecole de Frormation Hammamet Sud - BTP Reception, Tourism
09/2009 - 07/2011