Summary
Overview
Work history
Education
Languages
Timeline

Olfa Ghandouri

Hammamet,Tunisia

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work history

Nanny

Privet Family
Hammamet, Tunisia
01.2020 - Current
  • Developed strong bonds with children through compassionate verbal and physical interaction.
  • Prepared healthy and nutritious meals to specific dietary requirements.
  • Assisted in light housework and laundry to reduce parents' workload.
  • Dropped off and picked up children from school, driving safely and arriving on time.
  • Supervised children's play at home and in external settings, ensuring their physical safety at all times.
  • Maintained secure, child-friendly environments with engaging activities and outdoor play.

Coordinator

Kadra Pres Service
01.2018 - 12.2019
  • Answered phone calls.
  • Trained and assigned tasks to team members.
  • Facilitated office contracts for department.
  • Scouted and booked venues for events and conferences.
  • Addressed customer complaints and resolved issues.

Nanny

Hotel Sultan
, Tunisia
01.2016 - 12.2017
  • Developed strong bonds with children through compassionate verbal and physical interaction.
  • Sparked creativity and imagination by helping children discover new things through play.
  • Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
  • Arranged playdates and outings for older children.

Sales Assistant

Joy's Store
01.2013 - 12.2015
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers needs.

Ticketing Agent

Carthage Land
09.2011 - 12.2012
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Greeted customers with warmth and enthusiasm for faultless front-of-house service.
  • Conducted calls professionally and politely to maintain excellent service standards.

Education

BTP Reception - Tourism

Ecole de Frormation Hammamet Sud, Tunisia
09/2009 - 07/2011

Languages

Arabic
Native
French
Upper intermediate
English
Intermediate

Timeline

Nanny - Privet Family
01.2020 - Current
Coordinator - Kadra Pres Service
01.2018 - 12.2019
Nanny - Hotel Sultan
01.2016 - 12.2017
Sales Assistant - Joy's Store
01.2013 - 12.2015
Ticketing Agent - Carthage Land
09.2011 - 12.2012
Ecole de Frormation Hammamet Sud - BTP Reception, Tourism
09/2009 - 07/2011

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Olfa Ghandouri