Olfa Bennasr

• Prospection for new business opportunities and increased sales by 10%.
• Following and achieving sales goals about all relevant KPIs.
• Management of 4 social media accounts, monitoring activities, and researching trends.
• Updating website notes related to pertinent information.
• Management of many booking platforms and extranet systems ( booking.com, Expedia, Agoda, and others)
• Marketing and promotion tasks to enhance visibility and profitability of properties.
• Market research to identify trends and competitive intelligence.
• Identify potential partners and businesses aligned with company's goals and values at World Travel Market London.
• Planning tools to understand and answer client briefs, developing and implementing strategic business development plans.
• Management of high-volume customer queries simultaneously through effective multitasking.

• CMMI project: Establish CMMI framework to develop best practices for project process standards, policies,and procedures, organizing company's structure.
• ISO 27001 project: Deployment of security policy and organization of training sessions presentation and certified.
• ISO 9001 Establishing process mapping, identifying company processes, and writing quality procedures
• Conducted interviews with key business users to collect information on processes and user requirements.
• Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
• Documented process flows and implemented requirements for functional improvements.

Management of inventory excess.

Conducting market prospection to identify new opportunities

Implementing a quality management system according to ISO standard 9001:

• Writing quality manual
• Creating mapping process and defining quality indicators for company
• Establishing business procedures.
• ISO 9001:2008 Quality Management Systems Auditor 2010 : Certified

• Implementing process for importing computer equipment from China and identifying associated risks with this operation.
• Development of risk processes and practices to activate improvement opportunities.
• Achieved high levels of customer satisfaction and increased sales sales by 10%.
• Inventory Management of computer hardware.
• Contribution to implementing company strategy