Olesia Khamraieva
Summary
Dedicated professional with a focus on customer care and satisfaction, demonstrating active listening and problem-solving skills. Improve customer retention by providing personalised service and building long-term relationships.
Overview
3
3
years of professional experience
Work history
Customer Care Expert
Wix
Kyiv
01.2019 - 02.2022
- Provided assistance to users through email communications and live chats
- Got to know each user's business goals, uncovered their needs and provided advice regarding their sites and businesses
- Helped them solve their issues, also consulted on the additional ways they could achieve their goals and succeed online
- Developed and maintained positive customer relationships and satisfaction
Education
Mykolaiv specialized I-III-staged school № 22
04.2001 - /2013
Skills
- Customer service
- Service-Oriented approach
- Active listening
- Customer needs analysis
- Problem-solving
- Dependability
- Time management
- Flexibility
Languages
English
Upper intermediate
German
Intermediate
Timeline
Customer Care Expert
Wix
01.2019 - 02.2022
Mykolaiv specialized I-III-staged school № 22
04.2001 - /2013
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