Olena Zviagolska
sleaford,Lincolnshire
Summary
Used to deal successfully with different kinds of customers and clients, worked in a team, provided perfect customer service and was good at problem-solving and stressful situations.
Have communication skills, speak a few languages and know the service-providing business from different sides, both as an employee and as an employer.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
Work History
Clothing assistant
Sainsbury's
sleaford, Lincolnshire
07.2022 - Current
- Helped customers obtain specialised help for refunds and exchanges.
- Prepared products for sales floor, presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Requested and checked customer IDs at checkout for age-restricted products.
- Accepted card, cash and cheque payments in the POS register system.
- Managed customer lines for minimum wait times and high satisfaction.
- Inspected products for damages and expiry dates before processing refunds.
- Demonstrated product usage and features to customers.
- Processed deliveries quickly to refresh sales floor selections.
- Received stock deliveries, accurately completed paperwork and updated system records.
- Explained establishment policies to customers and offered advice on selections.
Photography studio owner and manager
self-employed
Poltava
06.2021 - 02.2022
- Applied customer feedback to improve business strategy and foster continued loyalty.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
- Recruited and managed senior staff with a focus on delivering clear results.
- Promoted company products and services on social media to increase brand awareness.
- Partnered with the management team to optimise operations and reduce costs.
- Established and successfully managed profitable business till the war started
- Researched market trends and consumer behaviour to support business decision-making.
Photographer
self-employed
Poltava
02.2009 - 02.2022
- Archived photos on computers and servers to retain safe image back-ups.
- Completed light mobile retouching and advanced computer image processing based on creative, technical or editorial goals of assignments.
- Delivered high-quality wedding photography services for Ukrainian, Italian and Spanish clients in different locations. Used to travel as a wedding destination photographer.
- Took portraits of individuals, families and groups at interior and exterior locations.
- Worked with customers to bring creative visions to life for special events.
- Performed retouching and colour correction in Adobe Lightroom for optimal results.
- Assembled and disassembled props and staging for photo shoots.
Advertisement manager on TV
PTV television ( Ukraine)
Poltava
01.2021 - 11.2021
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Planned revenue generation strategies designed for growth.
- Coordinated hiring, recruitment and training strategies to build a successful administrative team.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Controlled resources by department
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Guide interpreter
self-employed
Poltava
02.2007 - 12.2009
- Prepared documentation in multiple languages for official use.
- Conducted etymological research into the English language and presented findings to advance field knowledge.
- Documented changes to translated materials and maintained orderly methods for filing data.
- guiding tourist groups
- helped with the organization of international visits
Education
Diploma of Higher Education - Teaching
Poltava V.G Korolenko State Pedagogical University
Poltava, Ukraine 09.2002 - 06.2006
A-Levels -
secondary school
Poltava, Ukraine 09.1992 - 05.2002
Skills
- Customer service
- Online sales
- Promotions
- Communication skills
- Public relations
- Problem-solving
- Leadership
- Customer-focused
- Multilingual, speak English, Ukrainian, Russian, French and Spanish
Affiliations
- Foreign languages, cooking, reading, travelling.
Languages
English
Fluent
Ukrainian
Native
Russian
Native
Spanish
Upper intermediate
French
Upper intermediate
German
Intermediate
Timeline
Clothing assistant
Sainsbury's
07.2022 - Current
Photography studio owner and manager
self-employed
06.2021 - 02.2022
Advertisement manager on TV
PTV television ( Ukraine)
01.2021 - 11.2021
Photographer
self-employed
02.2009 - 02.2022
Guide interpreter
self-employed
02.2007 - 12.2009
Diploma of Higher Education - Teaching
Poltava V.G Korolenko State Pedagogical University
09.2002 - 06.2006
A-Levels -
secondary school
09.1992 - 05.2002
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