Olena Konishcheva
High Wycombe,United Kingdom
Summary
Offering strong background in customer service with excellent communication and interpersonal skills. Knowledgeable about creating welcoming environments and managing guest relations with positive attitude. Ready to use and develop organisational, multitasking, and customer service skills in Hostess role.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
F&B Assistant in the Astor Grill and SPA kitchen
Cliveden House
Taplow
2023.06 - 2026.04
- Delivering attentive service within a small team for a casual AA Rosette restaurant and lounge.
- Hosting guests on arrival, managing seating and coordinating with reservations.
- Taking and processing food and drink orders; preparing cocktails, speciality teas and barista coffees; serving wine.
- Handling POS transactions.
- Resolving complaints and service issues promptly, ensuring effective service recovery.
- Executing opening and closing procedures, including daily checklists and cashing up.
- Preparing snacks, sandwiches and salad bar in the Spa kitchen, maintaining HACCP-aligned hygiene and presentation standards.
- Collaborating with kitchen, bar and spa teams to maintain smooth service flow.
Kitchen porter
Cliveden House
Taplow
2022.08 - 2023.06
- Maintained a continuous supply of clean crockery, cutlery and kitchen utensils via efficient dishwashing and pot-wash operations.
- Performed routine and deep-cleaning of kitchen areas, equipment and floors in line with schedules.
- Managed waste segregation, recycling and disposal; kept back-of-house areas tidy, safe and compliant.
Education
Bachelor of IT - Computer science
Priazovskyi State Technical University
Mariupol 2020.09 - 2024.07
Skills
- Basic Computer and Technical Knowledge
- Attention to detail
- Exceptional customer service
- Remaining calm under pressure
- Complaint handling
- Teamwork in fast-paced environments
- Aesthetic sensibility
- Time efficiency
- Floral knowledge
Languages
English
Ukranian
Russian
References
References available upon request.
Timeline
F&B Assistant in the Astor Grill and SPA kitchen
Cliveden House
2023.06 - 2026.04
Kitchen porter
Cliveden House
2022.08 - 2023.06
Bachelor of IT - Computer science
Priazovskyi State Technical University
2020.09 - 2024.07