Trello
OLENA HRABCHUK
Business coach, team leader
Portsmouth,POR
Summary
Accomplished business coach and consultant with extensive expertise in creating and managing remote teams, optimising business processes, and facilitating group sessions.
Proven track record in project management, sales, and effective networking.
Adept at developing training programmes, checklists, and presentations to enhance organisational efficiency.
Career goal: to leverage skills in project planning and coordination to drive business success.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Head
GoldCoach
06.2020 - 07.2021
- Focused on achieving key performance indicators (KPIs) for three coach teams, with
- KPIs including average transaction value and conversion rates post-session
- Coordinated and supervised team leaders, while also taking on the role of team leader for one of the groups
- Conducted interviews and selected candidates for team roles, ensuring a strong fit for the team's needs
- Organized and facilitated training sessions for the team to enhance skills and knowledge
- Created coaching checklists for each specific program, ensuring structured and effective sessions
- Developed sales script checklists to streamline the sales process and increase conversion rates
- Provided regular reports to company leadership on department performance and progress towards KPIs
- Contributed to the company's strategic council, participating in key decision-making processes.
Team leader
GoldCoach
09.2017 - 07.2021
- Developed process checklists for the team to streamline workflows and ensure consistent quality
- Led the training and onboarding of new team members, teaching them how to use coaching checklists and implement sales strategies based on our system
- Held regular team meetings to address client objections and challenges, identifying solutions to improve performance and achieve KPIs
- Conducted one-on-one meetings with team members to enhance individual KPIs and provide personalized feedback
- Managed workload distribution within the team to optimize efficiency and maintain balance
- Selected top-performing employees and prepared them for promotion to the next coaching department
- Ensured the team's focus on achieving collective KPIs, particularly average transaction value and conversion rates in sales.
Business coach
Portsmouth
01.2022 - Current
- Provided personalized coaching support to clients, enabling them to achieve measurable improvements in performance and goal attainment
- Specialized in mindset transformation, addressing limiting beliefs and fears that hinder progress
- Collaborated with clients to streamline and optimize business processes, resulting in increased efficiency and productivity
- Focused on delivering actionable strategies tailored to individual client needs, driving both personal and business success.
Business coach
GoldCoach
07.2018 - 02.2022
- The company specialized in online training for small and medium business owners, focusing on improving personal productivity, building marketing systems, sales systems, and streamlining business processes
- Additionally, it provided coaching services
- Key Responsibilities and Achievements:
- Led long-term coaching programs (6+ months) for clients, focusing on goal setting, goal decomposition, and identifying optimal paths for goal achievement
- Conducted regular meetings to analyze obstacles, develop plans to overcome them, and recommend necessary materials and tools to clients
- Specialized in improving team productivity, boosting sales, and addressing mindset challenges, such as eliminating limiting beliefs, fears, and ineffective behavioural patterns of business owners that hindered business growth
- Coached clients on leadership skills, resulting in enhanced team performance
- Organized networking for clients, fostering new partnerships and collaborations.
Intensive Project Manager
GoldCoach
06.2021 - 10.2021
- Guided clients through program modules, ensuring successful completion and
Facilitator "Brainstorming Centers"
Gold Coach
10.2020 - 05.2021
- Facilitated "Brainstorming Centers" for clients within group programs, where entrepreneurs and experts collaborate to help each other achieve goals, solve problems, and implement projects
- Managed pre-session questionnaires, ensuring participants identified key business challenges to be addressed by the group
- Led brainstorming sessions where cases were discussed, guiding the group through problem-solving and idea generation
- Ensured effective session management by keeping track of timing and directing the group's focus on actionable solutions
- Guided participants in developing "Business Action Plans" for implementation between sessions, fostering accountability and progress
- Moderated and facilitated group discussions to support clients in resolving business challenges and enhancing business outcomes.
Coach
GoldCoach
01.2016 - 07.2018
- Delivered thematic coaching sessions as part of training programs, focusing on identifying key limiting beliefs, conducting quick result-oriented planning, and determining the primary actions needed to achieve business results
- Guided clients through sales funnels by presenting and selling the next product in the sequence, ensuring smooth transitions and high conversion rates
- Focused on achieving KPIs , particularly average transaction value and conversion rates in sales
- Utilized a CRM system to manage client relationships, track sales progress, and ensure effective follow-ups, improving customer experience and sales efficiency.
Sales Manager
GoldCoach
01.2016 - 07.2016
- Conducted calls with warm and hot leads using the Straight Line sales system , ensuring efficient communication and maximizing conversions
- Sold company products tailored to meet client needs , delivering personalized solutions that added value to each client's business
- Focused on building long-term client relationships , ensuring continued engagement and repeat business
- Achieved KPIs related to average transaction value, conversion rates, number of calls, and time spent on calls, consistently meeting or exceeding sales targets
- Participated in regular sales training , continuously improving skills and staying updated on the latest sales techniques.
Sales manager
Zhytomyr
04.2014 - 01.2015
- The company specializes in selling advertising space near entrances to multi-story buildings for outdoor advertising purposes
- Key Responsibilities and Achievements:
- Conducted calls with hot leads based on client inquiries, ensuring quick response and tailored solutions
- Actively sought new clients and expanded the customer base to increase sales opportunities
- Assessed and identified suitable locations for placing advertisements based on client needs and preferences
- Managed the billing process and ensured timely payment collection, maintaining financial accuracy and client satisfaction.
Sales manager
FIDO Bank
Zhytomyr
03.2013 - 09.2013
- Managed the sale and processing of loans for hot leads, ensuring smooth client transactions and high conversion rates
- Proactively sought new customers , expanding the bank's client base and generating additional business opportunities
- Handled paper documentation related to loan processing, ensuring accuracy and compliance with bank regulations.
Deputy Director
Non-Governmental Public Organization Zhytomyr NGO
08.2012 - 05.2016
- Responsible for implementing social projects, including those supported by grant Programs.
Education
undefined
11.2023
NCFE Level 2 Certificate Creating a business start-up - undefined
Grimsby Institute
01.2022
undefined
10.2020
Basic Consultant Positive Psychotherapy Methodology New People - undefined
Training Centre
09.2019
Professional Business Coach - undefined
12.2018
Master's degree - Psychology
Zhytomyr Ivan Franko State
University
07.2013
Computer Typist
Regional Computer School 09.2005 - 07.2007
Skills
- Business Coaching and consulting
- Mentoring
- Leadership and Team Development
- Human resources management
- KPI Management and Reporting
- Training Process Organization
- Project Management
- Development of Checklists
- Business Process Optimization
- Group Facilitation
- Project Planning and Coordination
- Sales
- Networking
- Excellent Communication Skills
Work Preference
Work Location
RemoteHybridImportant To Me
Company CultureWork from home optionTeam Building / Company RetreatsFlexible work hoursPersonal development programsSoftware
Megaplan
CRM Terrasoft
Languages
English
Upper intermediate (B2)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Timeline
Business coach
01.2022 - Current
Intensive Project Manager
GoldCoach
06.2021 - 10.2021
Facilitator "Brainstorming Centers"
Gold Coach
10.2020 - 05.2021
Head
GoldCoach
06.2020 - 07.2021
Business coach
GoldCoach
07.2018 - 02.2022
Team leader
GoldCoach
09.2017 - 07.2021
Coach
GoldCoach
01.2016 - 07.2018
Sales Manager
GoldCoach
01.2016 - 07.2016
Sales manager
Zhytomyr
04.2014 - 01.2015
Sales manager
FIDO Bank
03.2013 - 09.2013
Deputy Director
Non-Governmental Public Organization Zhytomyr NGO
08.2012 - 05.2016
Computer Typist
09.2005 - 07.2007
NCFE Level 2 Certificate Creating a business start-up - undefined
Grimsby Institute
Basic Consultant Positive Psychotherapy Methodology New People - undefined
Training Centre
Professional Business Coach - undefined
Master's degree - Psychology
Zhytomyr Ivan Franko State
University
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