Olena Donici
Doncaster
Summary
I am a quick to learn and willing to adapt to any job. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record.
Overview
8
8
years of professional experience
Work History
Hospitality Supervisor
Benugo
London
10.2023 - 05.2024
- Worked with General Manager to resolve problems, improve operational and provide exceptional customer service .
- Greeted and assist guests by gathering information pertaining reservations or request.
- Trained and managed front of house staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Provided clear Quotations and Event Sheets.
- Planned menus to align with event theme or budget, coordinated catering services and selected appropriate entertainment.
- Assessed event success and uncovered room for improvement through client feedback.
Hospitality & Events Assistant
Benugo
London
04.2022 - 10.2023
- Smartly presented and punctual when meeting new clients, representing Benugo in company or industry events.
- Setting up and service of conference and events
- Served food & drinks
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Worked collaboratively with hospitality teams to deliver exceptional service from customer arrival to departure.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Team Member
Benugo
London
07.2020 - 04.2022
- Taking orders, serving food and drinks
- Ensuring the customers experience is maintained at all times to the highest standard
- Ensuring that food safety standards are followed at all times
Kitchen worker
Benugo
London
11.2019 - 06.2020
- Making yogurts, salads, sandwiches and wraps
Logistic operator
Ukravtologistika
Odessa, Ukraine
04.2017 - 06.2019
- Establish and maintain relationships with individual, drivers, companies and or business customers, or assist customers and drivers with problems that they may occur durring their trips all round Ukraine
Shop Assistant
Stradivarius
Odessa, Ukraine
11.2016 - 02.2017
- Working on the tills, setting up the counter, assisting customers with their choice and refunds, managing stock and ordering new products.
Education
Bachelor - Studied the organization and management of transportation processes
University
06.2019
Skills
- Teamwork
- Problem-solving
- Organisation
- Time management
- Motivation
- Adaptability
- Critical thinking
- Leadership
Languages
Ukrainian
First Language
English
Upper Intermediate
B2
Timeline
Hospitality Supervisor
Benugo
10.2023 - 05.2024
Hospitality & Events Assistant
Benugo
04.2022 - 10.2023
Team Member
Benugo
07.2020 - 04.2022
Kitchen worker
Benugo
11.2019 - 06.2020
Logistic operator
Ukravtologistika
04.2017 - 06.2019
Shop Assistant
Stradivarius
11.2016 - 02.2017
Bachelor - Studied the organization and management of transportation processes
University