Motivated Manager with excellent business experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage a diverse range of staff. Offers solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills. Excellent time keeper, flexible to meet demands of job and works efficiently at all times.
Overview
18
18
years of professional experience
Work History
Manager
Costa
Belfast, Antrim and Newtownabbey
05.2014 - Current
Led and managed staff to maintain daily operations of store
Coordinated hiring, recruitment and training strategies to build successful administrative team
Ensure efficient running of business
Resolve conflicts by acting as mediator as required
Deliver long-term business strategy
Translate senior management plans into actionable front-line policies for team
Conducted audits and risk assessments to ensure high standards maintained
Have offered opportunities for team building resulting in better team performance and team morale, which also reduced staff turnover
Implemented training to further develop staff
Ensure health and safety standards are met
Work flexible hours, including weekends and bank holidays as required
Recognise customer satisfaction is priority by ensuring excellent service is maintained
Freelance Interpreter
Translation.IE
Dublin, Dublin
09.2010 - 07.2018
Interpreted Polish, Ukrainian and Russian into English language for one-on-one conversations and group presentations
Worked for Police service, court service and health trusts
Demonstrated cultural awareness for enhanced translation understanding and accuracy
Maintained excellent client confidentiality during translation services
Bartender/ Night manager
Arklow Bay Hotel
Arklow, Wicklow
12.2005 - 04.2010
Oversaw bar record keeping and stocktaking for organised and profitable operations
Coordinated daily replenishment and stock resets to maintain organised, tidy bar space
Prepared for closing by cleaning bar area and announcing last orders
Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits