Oleg Kotikov
London,London
Summary
Friendly and reliable team member with experience in reception, customer service, and technical support. Comfortable working in busy environments, helping customers, and solving problems quickly. Good at organizing tasks, handling bookings, and keeping things running smoothly. Ready to bring strong communication skills and a positive attitude to a customer-facing role.
Overview
6
6
years of professional experience
Work History
Receptionist
The Bathhouse
London
06.2023 - 02.2025
- Welcomed guests warmly and professionally, creating a positive first impression and ensuring they felt valued and comfortable.
- Responded promptly to inquiries from customers, vendors, and visitors, solving issues quickly and maintaining a high level of customer satisfaction.
- Managed busy phone lines and email correspondence, prioritizing urgent requests and keeping communication clear and efficient.
- Handled reservations, updated bookings, and processed payments accurately using hospitality management software.
- Maintained a clean, organized, and welcoming front desk area, helping to uphold the company’s high standards of presentation.
- Supported day-to-day administrative operations, assisting with scheduling, filing, and office supply management.
- Worked closely with other departments to ensure smooth coordination between reception, customer service, and operational teams.
Assistant manager
Papa John's Pizza
Newmarket, Suffolk
09.2020 - 12.2023
- Supervised daily store operations, making sure tasks were completed efficiently and staff stayed on schedule.
- Delegated duties based on team members' strengths to keep the business running smoothly.
- Monitored health and safety standards to ensure full compliance with company policies and local regulations.
- Supported, trained, and motivated staff to deliver high levels of customer service and operational performance.
- Helped design and run staff training programs to improve skills and meet business goals.
- Worked closely with management to handle customer issues, supply orders, and staffing needs.
Level 1 Tech Support
Oracle
Moscow
02.2019 - 07.2020
- Provided first-line technical support to Oracle customers, helping to solve software and hardware issues quickly and efficiently.
- Handled customer support tickets through internal systems, troubleshooting problems and following up to ensure customer satisfaction.
- Guided customers through the installation, configuration, and basic maintenance of Oracle products and services.
- Managed and prioritized multiple support requests at once, meeting resolution deadlines and keeping service standards high.
- Worked closely with senior technicians and product teams to escalate and resolve complex issues.
Education
Diploma of Higher Education - Data Science / Artificial Intelligence
University of East London
04.2001 -
SVQ Level 3 - Computer Science / C# / Game Development
Cambridge Regional College
09.2019 - 07.2021
GCSEs -
Mildenhall College Academy
11.2015 - 07.2017
Skills
- Customer Service and Support
- Reception and Front Desk Management
- Handling High-Volume Calls and Emails
- Problem Solving and Critical Thinking
- Task Prioritization and Multitasking
- Communication and Interpersonal Skills
- Microsoft Office (Word, Excel, Outlook)
- Booking, Payment Processing, and Reservation Management
- Team Collaboration and Staff Coordination
- Technical Support and Troubleshooting
Languages
English
Proficient (C2)
Russian
Proficient (C2)
Timeline
Receptionist
The Bathhouse
06.2023 - 02.2025
Assistant manager
Papa John's Pizza
09.2020 - 12.2023
SVQ Level 3 - Computer Science / C# / Game Development
Cambridge Regional College
09.2019 - 07.2021
Level 1 Tech Support
Oracle
02.2019 - 07.2020
GCSEs -
Mildenhall College Academy
11.2015 - 07.2017
Diploma of Higher Education - Data Science / Artificial Intelligence
University of East London
04.2001 -
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