Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Olayinka Moses Olowookere

London,United Kingdom

Summary

A highly motivated customer-centric professional with years of experience in account management, customer support, onboarding, project management, strategy and business advisory. Delivered results such as customer satisfaction, business analysis, retention and upselling which have helped businesses gain loyal customers and increase sales by optimizing their customer support. Looking to leverage wealth of knowledge and experience. Flexible and open to physical, remote as well as hybrid opportunities.

Overview

4
4
years of professional experience

Work history

Customer Service & Operations Analyst

NatWest Bank
Chatham
09.2023 - Current
  • Exceptionally confirmed in my role within two days, maintaining a consistent 85%+ accuracy rate in handling customer inquiries relating to ISAs (Individual Savings Accounts)
  • Displaying exceptional customer engagement skills, adeptly handling inquiries and exceeding client expectations
  • Expertly managing critical operational tasks, ensuring seamless and efficient day-to-day operations
  • Processing bank statements, ensuring precise organization and facilitating seamless distribution to clients
  • Implementing effective cross-selling strategies, showcasing a deep understanding of products and services to meet clients' diverse financial needs.

Finance & Client Solutions Associate

Bitmama Inc
Claymont
07.2022 - 08.2023
  • Maintain oversight on the company's end to end payment & withdrawal process, successfully achieving a 50% reduction in lead time - when requests are made by customers and when funds are disbursed by the processing team
  • Working with the client resolution team to recover lost funds and responding to queries regarding withdrawals & deposits
  • Deployed dashboards that effectively provide real time insights into daily payment & withdrawal requests made by clients per product, leading to improved decision making during senior management performance review sessions
  • Drove the 2023 planning and budgeting process across all departments, achieving a reduction in estimated operational costs by 30% in line with the 3-year corporate plan.

Financial Advisory Associate

Venture Garden Group
Lagos
03.2020 - 07.2023
  • Led the setup team for the Group's Core Digital Banking Application (Mifos)
  • Successfully engaged foreign correspondents on requirements for market entry into East & West Africa, Middle East and North America regions; submitted a recommendation report which enabled penetration into these regions
  • Championed the Corporate Social Responsibility initiative for the team by creating content and tutoring the Finance in Tech project - a training program organized for Finance enthusiasts with little or no practical knowledge
  • Prepared the 2021 Annual and Business' performance reports for the Group and different businesses
  • Ways of Working (WoW) Ambassador - appointed to represent and uphold communication, staff pride, improved productivity and accountability across the group as stipulated by the WoW team lead.

Direct Sales Representative

Sterling Bank Plc
Lagos
06.2019 - 03.2020
  • Processed over 1,000 requests relating to account opening, ATM card disputes and failed POS transactions
  • Consistently achieved a monthly revenue target of NGN3million ($7,000)
  • Ensured customers KYC and CDD requirements were met and successfully verified on the system
  • Successfully sold the bank's newly launched digital lending product “Specta” to over new 100 customers
  • Onboarded over 500+ customers on the mobile banking platform

Education

Master of Business Administration -

Obafemi Awolowo University
/2018 - /2020

Financial Modelling and Valuation Analyst (FMVA) -

Corporate Finance Institute

Associate Chartered Accountant (ACA - ICAEW equivalent) - undefined

Institute of Chartered Accountants of Nigeria

Accounting Technician Scheme for West Africa (AAT) - undefined

Bachelor of Science - Economics

Obafemi Awolowo University
Nigeria
2015

Skills

  • Business, financial and investment analysis
  • Telemarketing and cross selling
  • Business planning
  • Cash management
  • Customer service and advisory
  • Financial modelling
  • Application of Microsoft Office, Microsoft Excel, and Microsoft PowerPoint
  • Forecasting and planning

Languages

English
Fluent

Timeline

Customer Service & Operations Analyst

NatWest Bank
09.2023 - Current

Finance & Client Solutions Associate

Bitmama Inc
07.2022 - 08.2023

Financial Advisory Associate

Venture Garden Group
03.2020 - 07.2023

Direct Sales Representative

Sterling Bank Plc
06.2019 - 03.2020

Master of Business Administration -

Obafemi Awolowo University
/2018 - /2020

Financial Modelling and Valuation Analyst (FMVA) -

Corporate Finance Institute

Associate Chartered Accountant (ACA - ICAEW equivalent) - undefined

Institute of Chartered Accountants of Nigeria

Accounting Technician Scheme for West Africa (AAT) - undefined

Bachelor of Science - Economics

Obafemi Awolowo University

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Olayinka Moses Olowookere