Olayinka Moses-Sule
Insurance Advisor/Customer Service Advisor
Aylesbury,HP18
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Insurance Broker, Deputy Manager
Scib Nigeria & Co Ltd
Surulere, Lagos
04.2021 - 04.2022
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Met with prospective customers and business owners in homes, businesses and other settings.
- Retained 90% of policyholders during annual renewal period.
- Mentored 3 entry-level brokers.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Insurance Broker,Assistant Manager
Scib Nigeria & Co Ltd
Surulere, Lagos
03.2019 - 02.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Insurance Broker,Associate
Scib Nigeria & Co Limited
Surulere, Lagos
10.2008 - 02.2019
- Worked varied hours to meet seasonal and business needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Liaised with customers to assist with computing operations and resolve concerns.
- Tracked progress of all outstanding insurance claims.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
Customer Service Executive
Industrial & General Insurance Plc
Victoria Island, Lagos
03.2006 - 10.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Master of Business Administration - Human Resources Management
Ahmadu Bello University
Zaria, Kaduna State, Nigeria. 02.2019 - 11.2020
Postgraduate Diploma - Business Management
Lagos State University
Ojo, Lagos Nigeria 03.2006 - 09.2007
Bachelor of Science - Botany
Obafemi Awolowo University
Ile-Ife, Osun State, Nigeria. 02.1998 - 07.2004
Skills
Policy coverage expert
Underwriting knowledge
Driven
Risk mitigation
Decision-making capabilities
Claims reporting systems
Task delegation
Performance improvements
Accomplishments
- Won "Staff of the Quarter Award" for playing instrumental role in exceptional service delivery.
- Managed the accounts of more than 15 policyholders each quarter.
- Supervised team of 6 staff members.
- Documented and resolved claims which led to Customer retention and portfolio expansion.
Certification
ACII - Associate of Chartered Insurance Institute, Nigeria
Timeline
Insurance Broker, Deputy Manager
Scib Nigeria & Co Ltd
04.2021 - 04.2022
Insurance Broker,Assistant Manager
Scib Nigeria & Co Ltd
03.2019 - 02.2021
Master of Business Administration - Human Resources Management
Ahmadu Bello University
02.2019 - 11.2020
ACII - Associate of Chartered Insurance Institute, Nigeria
12-2015
Insurance Broker,Associate
Scib Nigeria & Co Limited
10.2008 - 02.2019
Customer Service Executive
Industrial & General Insurance Plc
03.2006 - 10.2008
Postgraduate Diploma - Business Management
Lagos State University
03.2006 - 09.2007
Bachelor of Science - Botany
Obafemi Awolowo University
02.1998 - 07.2004