Olayemi Akinsuyi
Plymouth,Devon
Summary
Empathetic and dedicated Residential Care Officer with over a year of hands-on experience supporting children and young people with complex needs under Plymouth City Council. Backed by a degree in Business and Management and a strong foundation in care, safeguarding, and behaviour management. Proven success in contributing to a GOOD OFSTED rating through consistent, high-quality care, effective key working, and a calm, child-centred approach.
Skilled in building trust-based relationships, managing challenging behaviours, and working collaboratively with multidisciplinary teams to support positive outcomes for children. Passionate about making a lasting impact in the lives of vulnerable young people and committed to promoting their safety, stability, and personal development in a nurturing environment.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
RESIDENTIAL CHILDCARE OFFICER
Plymouth City Council
Plymouth, Devon
04.2024 - Current
- Work with staff and managers in assessing, developing, implementing, and monitoring childcare and behavioural strategies and good practice.
- Maintain accurate records and other paperwork for correct monitoring of children’s wellbeing, progress, and general care needs.
- Responsible for promoting and safeguarding the welfare of children with special needs, including the provision of intimate and personal care
- Encouraging and facilitating the social skills and independence of children.
- Issue prescribed and non prescribed medication and provide routine treatments to children according to training and specific guidelines.
- Attend to the day-to-day care of the children and their belongings, including looking after pocket money, electronic devices and other valuable items in accordance with the home’s policy and procedure.
PROJECT IMPLEMENTATION ANALYST
SeamlessHR
Lagos
05.2022 - 04.2023
- Trained and onboarded over 65 clients to efficiently and effectively use SeamlessHR software
- Led and managed end-to-end implementation projects for SeamlessHR software solution, serving diverse client base ranging from small businesses to large enterprises
- Conducted regular status meetings and provided clear communication channels to update clients on project progress, address any concerns, and managed expectations
- Collaborated closely with clients to understand their specific requirements, objectives, and timelines for software implementation, ensuring alignment with their HR strategies and business goals
- Collaborated with sales team to provide pre-sales support, including product demonstrations and feasibility assessments, to assist in client acquisition and retention efforts
- Delivered exceptional customer service by proactively listening to concerns and answering questions
- Applied positive customer service approach to increase satisfaction levels
- Documented process flows and implemented requirements for functional improvements
- Reviewed files, records, and historic data to obtain required business information for development requests.
CUSTOMER SUCCESS MANAGER
SeamlessHR
04.2021 - 05.2022
- Onboarded clients and tailored SeamlessHR products to business processes
- Achieved 50% customer retention with concerted engagement
- Oversaw 30 client portfolios to reach company targets
- Built meaningful client relationships using multi-channel approach
- Identified opportunities to expand client business using deep operational knowledge
- Upsold products useful to clients to increase 5% of company's revenue target
- Collaborated with developers, and technical leads to fix bugs and streamline interfaces
- Trained users to utilize SeamlessHR platform and keep users abreast of new software feature deployment.
Education
Master of Science - Business and Management
University Of Plymouth
Plymouth 01.2023 - 01.2024
Bachelor of Science - Project Management
Federal University Of Technology
Akure, Nigeria 10.2013 - 10.2018
West African Senior Secondary School Certificate Examination (WASSCE) - O-Level
St. Michaels's International School
Ibafo Ogun State 09.2007 - 07.2013
Skills
- Music Oriented
- Client Relationship Management
- Familiarity with Ofsted standards
- Medication Administration
- Professional boundaries upholding
- Familiar with pecs
- Innovative Problem Solving
- Project documentation
- Excellent team spirit
- Excellent communication skills
- Critical thinking and problem-solving
- Written and verbal communication skills
- Proficient in MS Office Tools
- Strong organizational and presentation skills
Certification
Project Management/Scrum Master, In view
Medication Administration
Understanding Child Protection
De-escalation Training
References
References available upon request.
Timeline
RESIDENTIAL CHILDCARE OFFICER
Plymouth City Council
04.2024 - Current
Master of Science - Business and Management
University Of Plymouth
01.2023 - 01.2024
PROJECT IMPLEMENTATION ANALYST
SeamlessHR
05.2022 - 04.2023
CUSTOMER SUCCESS MANAGER
SeamlessHR
04.2021 - 05.2022
Bachelor of Science - Project Management
Federal University Of Technology
10.2013 - 10.2018
West African Senior Secondary School Certificate Examination (WASSCE) - O-Level
St. Michaels's International School
09.2007 - 07.2013
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