OLAWUNMI OGUNFUWA
Sheffield,Yorkshire
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.
Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
6
6
years of professional experience
Work history
Senior administrative assistant
Ogun State Ministry of Justice
Abeokuta, Ogun
2020.01 - 2023.09
- Kept and maintained accurate filing system for preservation of office information.
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Assisted managers in compiling and organising materials for meetings.
- Managed physical and digital correspondence while keeping information private and secure.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Organised travel and accommodations arrangements within assigned budgets.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
Office secretary
Federal Medical Centre Abeokuta
, Ogun
2018.01 - 2020.01
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Addressed inquiries and responded via email or telephone follow-up.
- Maintained accurate and up-to-date databases containing confidential information.
- Received and placed telephone calls to clients and prospective clients.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Drafted and distributed professional business letters and email correspondence.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
- Managed queries in person, by phone and via email with exceptional customer care.
- Processed inbound communications, forwarding to relevant departments for resolution.
- Updated diaries and calendars with events, appointments and holidays for efficient planning.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Improved administration workflows to free up time and increase staff capabilities.
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
Office clerk
Dove house4 Hotels and suites
, Ota, Ogun
2017.10 - 2018.01
- Supported executive leadership and office staff by managing operational workflow.
- Responded to telephone enquiries from clients, vendors and members of public.
- Added new data and notes to project and resource tracking spreadsheets.
- Gathered data to create Excel spreadsheets for budget and inventory management.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Scheduled and confirmed appointments for entire management team.
- Planned travel arrangements for staff and executives, coordinating and communicating booking information.
Education
Master of Business Administration - Project Management
University of Northampton
Northampton 09/2023 -
bachelor Degree in Law - Law
Universite Polytechnique Internationale Du Benin
09/2013 - 09/2017
Diploma of Higher Education - IT, informatics and data analysis
Faxcom computer school
Nigeria 03/2010 - 03/2013
High/secondary school certificate - Arts, business and management
Royal Star comprehensive college
Lagos, Nigeria 09/2003 - 09/2009
Skills
- Event planning and management
- Database organisation
- Payroll administration
- Dedicated team player
- Inventory control
- Excel database maintenance
- Mail distribution
- Travel arrangements and claims
- Transmitting files
- Sorting packages
- Data entry
- Greeting visitors
- Office cleanliness
- Data organisation
- External communications
- Advanced MS Office Suite knowledge
- Report analysis
- Medical terminology
- Sensitive material handling
- Optimising processes
- Microsoft Word expertise
- Certified Legal Office Assistant
- [Language] skills
- Electronic file management
Languages
English
Fluent
Timeline
Senior administrative assistant
Ogun State Ministry of Justice
2020.01 - 2023.09
Office secretary
Federal Medical Centre Abeokuta
2018.01 - 2020.01
Office clerk
Dove house4 Hotels and suites
2017.10 - 2018.01
Master of Business Administration - Project Management
University of Northampton
09/2023 -
bachelor Degree in Law - Law
Universite Polytechnique Internationale Du Benin
09/2013 - 09/2017
Diploma of Higher Education - IT, informatics and data analysis
Faxcom computer school
03/2010 - 03/2013
High/secondary school certificate - Arts, business and management
Royal Star comprehensive college
09/2003 - 09/2009