Olawale Olusegun Kofoworola
Dagenham
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
9
9
years of post-secondary education
Work History
Store Executive
Triplets Venture
01.2006 - 06.2023
- Managed store customer service policy to retain customer loyalty and win new business.
- Worked with managers of different departments to enact new policies and improve front-line store activities.
- Audited accounts every month to spot and correct discrepancies.
- Maintained inventory by checking stock to determine supply levels and ordering new supplies.
- Provided exceptional customer service by answering customer concerns and forwarding messages.
- Handled variety of office tasks by filing paperwork, generating reports and presentations and coordinating meetings.
- Organized office filing and storage systems to streamline processes, increasing efficiency 85%.
- Arranged in-store displays for maximum customer appeal and consistent sales.
- Eliminated waste in time, resources and workflows to enhance team performance.
- Kept accounts current, files organized and schedules arranged for optimal store operations.
Store Assistant
Nigerian Bottling Company ( Coca-Cola)
01.1990 - 03.1993
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered questions about store policies and addressed customer concerns.
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Master of Science - International Banking And Finance
De Montfort University
Leicester, 07.2023 - Current
Bachelor of Science - Accounting
ESCAE University
Adjarra, Republic Du Benin 01.2018 - 06.2021
Higher National Diploma - Accountancy
Ogun State Polytechnic
Abeokuta, Ogun State, Nigeria. 03.1996 - 01.1999
Ordinary National Diploma - Accountancy
Ogun State Polytechnic
Abeokuta, Ogun State. Nigeria 02.1992 - 07.1994
Skills
- Administrative Support
- Client Correspondence
- Employee Performance Evaluations
- Customer Satisfaction
- Market Execution
- Office Supplies and Inventory
- Loss Prevention Goals Monitoring
- Cash Register Operations
- Physical Distribution
- Inventory Audits
- Inventory Accuracy
- Departmental Support
- Greeting Visitors
- Cash Counting
- Product Inventories
- Records Filing
- Finance and Accounting Oversight
Reading, Listening to Music, Driving
Speaks English Fluently, Yoruba Fluently
Languages
Yoruba
Native language
English
Proficient
C2
Timeline
Master of Science - International Banking And Finance
De Montfort University
07.2023 - Current
Bachelor of Science - Accounting
ESCAE University
01.2018 - 06.2021
Store Executive
Triplets Venture
01.2006 - 06.2023
Higher National Diploma - Accountancy
Ogun State Polytechnic
03.1996 - 01.1999
Ordinary National Diploma - Accountancy
Ogun State Polytechnic
02.1992 - 07.1994
Store Assistant
Nigerian Bottling Company ( Coca-Cola)
01.1990 - 03.1993
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