Business Analyst with over 4 years professional experience. A strong communicator with vast experience work on various project such as Process Re- engineering, Digital Transformation, Change Management, Regulatory & compliance projects. End-to-End experience working with different frameworks such as Kanban, Scrum framework and Agile methodology. My strengths include business process re-engineering, and stakeholder management. Guide business strategy and project delivery
Overview
5
5
years of professional experience
Work history
Business Analyst
Digital Echoes Ltd
2022.04 - Current
Transformation: Currently working on a web service optimisation and revamp aimed at enhancing system, and service data capability
The objective is to increase student enrolment by 60%
Responsibilities:
Identify and conducting stakeholder analysis\
Created stakeholder matrix and stakeholder analysis template incorporating RACI matrix
Conducting analysis across multiple projects, identifying dependencies and mitigating risk
Engage SMEs across MDTs to capture and document requirements
Conducting workshop to capture and review requirements, analysing the AS-IS processes to identify gaps in the AS-is and designing a TO-be process L1 to L4
Requirement documentation i.e writing user stories and acceptance criteria, process documentation (triggers, inputs and outputs)
Creating user journey sessions to identify E2E journey of a user and service touchpoints
Create context diagram for service enablers and identifying refinement
Validate artefacts, conduct planning sessions for quarter deliverables
Currently using: Sparx (EA tool), Visio, excel, Jira, Draw.io
Engage the technical team to clarify requirements during refinement session and story estimation and performed User Acceptance Test (UAT)
Worked with Product owner to manage and refine the product backlog, project scope, track resource allocation and monitor project timelines
Created detailed use cases and process flow diagrams to support functional specifications (BPMN, UML)
Designed the user interface using low-fidelity wireframes to ensure an intuitive and user-friendly experience
Business Analyst
Pearl Consultancy, Software Development
2020.05 - 2022.03
Web and Mobile Application): Developing the Business Process for a new innovative application
Collaborated with other cross-functional professionals to work on a software application to help the customer capture footfalls including track and trace Covid-19 risk level, assist users and business owners to report safe venues
Responsibilities:
Translate complex business requirements into technical requirements
Decomposed epics into Dev ready user stories to conform with the INVEST principles
Managed stakeholder relationship (internal / external) including third party suppliers to ensure business objectives and goals are achieved within stipulated time allotted
Conducted requirements elicitation, analysis as well as document requirements and management
Collaborated with the Product Owner to ensure features are effectively prioritised using Moscow prioritization techniques
Leveraged on document analysis to provide cost free requirement elicitation process for documentation
Worked with Product owner to manage project scope, track resource allocation and monitor project timelines
Worked closely with the stakeholders and the product owner on project briefs, business cases and benefit review plans for projects to provide comprehensive documentation and archiving
Worked with the Product owner during product backlog grooming to ensure the prioritisation of features in sprints
Created detailed use cases and process flow diagrams to support functional specifications (BPMN, UML)
Supported the team in creating User Interface (UI) to provide real feel Canva for Storyboards
Developed requirement documentation (functional and non-functional requirement) to help Dev team understand what the product should align functional specification with system design
Participated in daily stand up and scrum ceremonies; sprint planning, reviews, and retrospectives
Collaboratively worked on JIRA to ensure Epics, User Stories, Issues and Acceptance Criteria are documented in the sprint backlog
Supported the test team to cover traceability matrix document, design test script and test cases during development phase
Supported test manager on Go live weekend for deployment of application
Reported and tracked level of bug to ensure the application is fit for purpose
Supported test team to carry out functional testing, performance testing, regression testing, re-stating, system testing and UAT testing
Produce acceptance criteria using the Gherkin syntax to ensure the story satisfies stakeholder's user requirement specification as defined in product features.
Junior Business Change Analyst
Go Ahead Group
2018.10 - 2020.04
A leading Financial Services organisation
I worked on the process improvement project under the change transformation programme in pensions and pensions administration
Responsibilities:
Reported to lead BA on status feedback on tasks assigned to me
Responsible for understanding and documenting Business Requirements, User Requirements, System Requirements with the target process improvements
Create and document To-Be process flow and robust use cases
Act as a business partner to help sponsors and stakeholders to identify and prioritise opportunities for improvement - taking a cross functional view across businesses
Support developers and testers to clarify requirements and conducted User Acceptance Test (UAT)
Documented process used by the team including and obtaining Sign Off from the business
Schedule and support lead BA facilitate stakeholder workshops and process walkthroughs using recognised Lean
Requirement gathering by Interviews, Questionnaires, Observations, Document Review, Organisation Requirements and Conduct of Business Rules
Responsible for Identifying and engaging with the SME's for the various products in different business areas to conduct process and data analysis, find and address the root cause of business problems, document
Responsible for understanding the data requirements to develop the Data Maps, Data Models, Data Analysis and Workflow
Worked with developers at each Sprint Review to agree the development of the required functions and collaboratively work together to resolve any issues he current landscape with the issues and impacts for reporting on each work stream.
Education
ACADEMICES -
Diploma - Human Resource
Humber College Institute of Technology
Diploma - Project Management
Crescent University
Bachelor's - Economics with Operation Research
Humber College Institute of Technology
Interests
HOBBIES , Reading Contemporary Books, Meeting People and Travelling