Olawale Olaoye
Receptionist
Dundee
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Plutarch Services Ltd
Lagos
01.2020 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Receptionist
Equator Partners
Lagos
03.2015 - 11.2018
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Bachelor of Science - Engineering Physics
Obafemi Awolowo University
Ile-Ife, Nigeria 08.1999 - 07.2007
Skills
Complaint resolution
Report preparation
Sales expertise
Key holder experience
Multi-line phone talent
Administrative support
Service standard compliance
Medical terminology knowledge
Timeline
Customer Service Representative
Plutarch Services Ltd
01.2020 - 11.2022
Receptionist
Equator Partners
03.2015 - 11.2018
Bachelor of Science - Engineering Physics
Obafemi Awolowo University
08.1999 - 07.2007