Summary
Overview
Work History
Education
Skills
References
Timeline
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Olawale Martins

Wolverhampton,west midland

Summary

Experienced professional with a strong background in product or service expertise, online support tools, and inventory control understanding. Demonstrates leadership aptitude and decision-making proficiency, with a comprehensive grasp of supply chain understanding and order processing. Skilled in quality control procedures, people management, telephone etiquette, customer engagement, and negotiation. Committed to maintaining high standards of quality control while effectively managing teams and ensuring customer satisfaction.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work History

Assistant customer service manager

Elmartgold investment ltd
Lagos - Nigeria, Ikeja
03.2019 - 07.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Improved customer satisfaction by addressing and resolving complaints timely.
  • Developed action plans for areas requiring improvement in customer service delivery.
  • Reviewed customer complaints, resulting in improved processes and policies.
  • Maintained detailed records of interactions with customers, assisting in future correspondence.
  • Handled difficult situations calmly, maintaining professionalism at all times.
  • Fostered an environment of teamwork, leading to increased employee satisfaction rates.
  • Trained new staff members to maintain high service levels.
  • Actioned customer feedback to promote continued service improvement.

Customer service representative

Fiberone Broadband
Lagos- Nigeria, Ikoyi
02.2010 - 01.2019
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Provided top-notch support for increased customer satisfaction.
  • Streamlined processes through efficient record-keeping.
  • Performed administrative duties, contributing to smooth store operations.
  • Maintained a clean, orderly work environment, promoting a conducive atmosphere for staff and customers.

Education

HND - Business Administration

Lagos State Polytechnics
Lagos- Nigeria
01.1998 - 11.2002

Skills

  • Product or service expertise
  • Online support tools
  • Inventory control understanding
  • Leadership aptitude
  • Decision-Making proficiency
  • Supply chain understanding
  • Order processing
  • Quality control procedures
  • People Management
  • Telephone etiquette
  • Customer engagement
  • Quality Control
  • Negotiation

References

References available upon request.

Timeline

Assistant customer service manager

Elmartgold investment ltd
03.2019 - 07.2024

Customer service representative

Fiberone Broadband
02.2010 - 01.2019

HND - Business Administration

Lagos State Polytechnics
01.1998 - 11.2002

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Olawale Martins