Ambitious Collection specialist with more than 4 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Hi, I’m
Olawale Abidoye
Collection Specialist
London
Summary
Overview
6
years of professional experience
3
years of post-secondary education
Work History
JN BankLondon
Collections Agent
08.2023 - Current
Job overview
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Directed day-to-day collections functions.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Trained new team members on scripts, company services, and collection strategies.
- Counseled debtors on payment options and arranged installment agreements.
LendableLondon
Collections Advisor
02.2023 - 08.2023
Job overview
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Loans2GoLondon
Collection Customer Service Representative
12.2022 - 02.2023
Job overview
- Analyzed customer financial records to determine appropriate payment plan.
- Entered client details and notes into system for interdepartmental access and review.
JN BankLondon
Underwriting Assistant
08.2022 - 11.2022
Job overview
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Prepared detailed reports to present analysis of client creditworthiness using WebClient and BUD.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Contacted borrowers to gather additional information to make appropriate lending decisions.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Modified loan requests to determine best type of loan program for each potential borrower.
- Performed second-level review for loans recommended for denial by assisting with re-negotiations.
Future FinanceLondon
Customer Service Collections Specialist
08.2021 - 08.2022
Job overview
- Established relationships with customers to encourage payment of delinquent accounts.
- Analyzed customer financial records to determine appropriate payment plan.
- Maintained accurate records of customer accounts, payments and payment plans.
OpenPayLondon
Collections Advisor
11.2020 - 08.2021
Job overview
- Analyzed customer financial records to determine appropriate payment plan.
- Developed and documented collection procedures and policies to comply with government regulations.
- Processed debtor payments and updated accounts to reflect new balance.
LiberataLondon
Recovery Officer
03.2020 - 10.2020
Job overview
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
- Tracked client participation in treatment services to identify attendance issues.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked with customer to create debt repayment plan based on current financial condition.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Uncle BuckLondon
Underwriter
04.2018 - 03.2020
Job overview
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Freedom FinanceManchester
Brokerage Associate
09.2017 - 01.2018
Job overview
- Conferred with customers to assess market fluctuations and correct account problems.
- Processed and verified all new account applications and documents.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Manchester MetropolitanUnited Kingdom
Bachelor of Science from Business Management
07.2014 - 08.2017
University Overview
Skills
Account auditing
Timeline
Collections Agent
JN Bank
08.2023 - Current
Collections Advisor
Lendable
02.2023 - 08.2023
Collection Customer Service Representative
Loans2Go
12.2022 - 02.2023
Underwriting Assistant
JN Bank
08.2022 - 11.2022
Customer Service Collections Specialist
Future Finance
08.2021 - 08.2022
Collections Advisor
OpenPay
11.2020 - 08.2021
Recovery Officer
Liberata
03.2020 - 10.2020
Underwriter
Uncle Buck
04.2018 - 03.2020
Brokerage Associate
Freedom Finance
09.2017 - 01.2018
Manchester Metropolitan
Bachelor of Science from Business Management
07.2014 - 08.2017
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