Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Olatunde Daisi

Olatunde Daisi

Darlington,Durham

Summary

Energetic professional with 16 years of total experience. 4 years in digital banking product sales[and] support, 4 years retail banking and branch banking services.

Determined problem solver with strong quantitative skills and communication ability.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use.

I have strong leadership skills and able to work collaboratively to achieve desired objective. I enjoy being part of, as well as leading and developing successful teams.

Detail-oriented team player with strong organizational skills.

Overview

17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Crew Member

McDonald's
Darlington, Durham
03.2023 - Current
  • Shared product knowledge to answer customer questions and make suggestions.
  • Maximised restaurant cleanliness and accessibility.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Acted as team player by helping colleagues finish their tasks.
  • Attended to customers with friendly and accurate service.
  • Flexibly took on various roles to support workflow.
  • Achieved excellent customer service by greeting customers and meeting quality expectations.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Operated cash register to take payments and process orders.
  • Took orders at counter and drive-through with clear communication and professionalism.
  • Checked completed orders for accuracy, quality and presentation.

Customer service officer

Bamboo Towers Limited
01.2018 - 02.2023


  • Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
  • Boosted customer acquisition by phone and online engagement, exceeding targets by 20%.
  • Protected customer safety, ensuring adherence to GDPR regulations across all tasks.
  • Maintained quality of service, ensuring up-to-date product knowledge to effectively upsell.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Generated, maintained and updated list of potential sales leads.
  • Managed objections by demonstrating effective deescalation techniques and interpersonal skills over phone.

Relationship manager

First Bank of Nigeria Ltd
01.2010 - 12.2017
  • Establishing new relationships with HNIs and MSMEs to mobilise deposit and business
  • Providing high quality up-to-date documentation for service management
  • Coordinating, motivating and guiding branch's marketing activities
  • Securing export-import trade and opening Letters of Credit while managing customer's expectation throughout process
  • Managing Advance Payment Guarantees (APG)
  • Coordinating cash management for branch customers and ATM Uptime
  • Responsible for handling KYC/Due Diligence procedures conducted in compliance with bank and regulatory requirement
  • Managing Asset variants
  • Engaging and winning back key customers with dormant accounts
  • Working down toxic asset to acceptable threshold by providing financial closure assistance for severe debt
  • Olatunde Daisi - page 2
  • Undertake debt restructuring in the nature of financial viability studies and assistance in restructuring of weak customers of Bank

Customer service officer

First Bank of Nigeria Ltd
06.2006 - 12.2009


  • Maintained working knowledge of available products and services.
  • Recorded and processed customer data accurately.
  • Responded to and summarised customer complaints and feedback.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Participated in meetings to discuss goals and sales target.
  • Responded to customer queries and provided excellent customer service.
  • Registered customer information to maintain accurate records.

Education

Master's degree - International Business

Teesside University
01.2023 -

Master's degree - Geographic Information Systems (GIS)

University of Ibadan
03.2005 - 09.2006

Bachelor's degree - Geography

University of Ibadan
09.1999 - 03.2004

Skills

  • Customer care
  • Microsoft Office Suite
  • Customer experience
  • Data verification procedures
  • Salesforce
  • Payment processing
  • Transaction processing
  • Lead management
  • Dispute resolution

Certification

Fellow - Chartered Institute of Finance and Control of Nigeria (CIFCN) Leading Change - LinkedIn Digital Transformation

LinkedIn - Managing Teams

LinkedIn The Non-Technical Skills of Effective Data Scientists

Salesforce Ranger - Salesforce

Verified International Academic Qualifications - World Education Services

Developing Interpersonal Skills - Coursera

Managing the Company of the Future - Coursera


Honors & Awards

Western Union Club 7 Incentive program. - MD FirstBank Nig LTD, Mallam Sanusi Lamido Sanusi Dec 2009 FY2009

Runner Up: Western Union Club 7 Incentive program. Recognition by Former MD FirstBank Nig LTD, Mallam Sanusi Lamido Sanusi Bisi Onasanya Award for Best Teller South/West Group. - MD/CEO FirstBank Nigeria Ltd Sep 2013 Best Teller In Money Transfer Transactions Growth. Q2, 2013 Olatunde Daisi

Languages

English
Fluent

Timeline

Crew Member

McDonald's
03.2023 - Current

Master's degree - International Business

Teesside University
01.2023 -

Customer service officer

Bamboo Towers Limited
01.2018 - 02.2023

Relationship manager

First Bank of Nigeria Ltd
01.2010 - 12.2017

Customer service officer

First Bank of Nigeria Ltd
06.2006 - 12.2009

Master's degree - Geographic Information Systems (GIS)

University of Ibadan
03.2005 - 09.2006

Bachelor's degree - Geography

University of Ibadan
09.1999 - 03.2004

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Olatunde Daisi