Olatunde Busari
Business Analyst
Colchester
Summary
Business analyst with 5 years of experience specialising in requirements gathering,process analysis and system design. Proven ability to work effectively with stakeholders to identify and define business needs and translate those needs into technical specification.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Business Analyst, Konsult
Digital Business
04.2023 - Current
- Led the analysis and implementation of an instalment payment gateway resulting in a 20% increase in enrolment and revenue.
- Created process flows,workflow diagrams and user stories to illustrate current and feature state processes for the payment gateway integration
- Collaborated with cross-functional teams,including developers,UX/UI design team and product manager to gather and document business requirements for the payment gateway product
- Collaborated with the development team to prioritise and manage the product backlog,ensuring timely delivery of key feature s and functionalities
- Conducted user acceptance testing(UAT) and gathered feedabck from stakeholders to refine the payment gateway's user interface and functionalities
- Monitored key performance indicators(KPIs) and conducted post-implementation reviews to assess the success of the payment gateway integration and identify areas of continuous improvement.
Store Manager
Tesco Chelmsford
08.2019 - 04.2023
- Led a team of19 sales associates to chieve monthly sales targets and increased revenue by 20% in 2022
- Managed multiple projects and coordinated with vendors,suppliers and stakeholders to ensure timely and quality delivery of products and services
- Analyzed sales reports,trends and operational data to derive insights to enhance customer experience and store perfomance
- Planned yearly store budgets encompassing payroll, inventory and growth objectives
- Built strong relationships with customers and corporate peers to foster collaboration.
Business Analyst
Digital Bananas Technology
London
06.2022 - 03.2023
- Led the development and implementation of a custom ticketing platform for water park from scratch improving ticket resolution time by 20%
- Conducted extensive stakeholder interviews to gather requirements ,ensuring alignment with business objectives
- Collaborated with the development team to create detailed user stories,acceptance criteria and wireframes
- Conducted user acceptance testing(UAT) and gathered feedback for iterative improvements resulting in user satisfaction rate of 70%
Business Analyst
Robson Moore City of London
10.2021 - 01.2022
- Led the successful implementation of a new CRM system,replacing an outdated Excel-based sytem streamlining customer data management and enhancing sales and marketing processes
- Conducted thorough analysis of existing business processes to identify areas for improvement and align the new CRM systen with the company's strategic goals
- Gathered and documented detailed requirements from stakeholders scross varioud departments, ensuring the CRM system met the specific needs of each user group
- Achieved a 20% increase in customer satisfaction ratings and a 15% reduction in customer service response time following the CRM implementation
Digital Business Analyst
Digital Bananas Technology City of London
06.2018 - 09.2019
- I partnered with business stakeholders tounderstand needs and opportunities, document requirements and recommend solutions
- Modeled business processes using swim lanes and flowcharts to illustrate current state and future state
- Facilitated workshops ,meetings and traiing sessions to promote aoption of new processes.
Education
Bsc - Biochemistry
University of Port Harcourt
10.1990 - 05.1994
Skills
Requirement Gathering Experiencedundefined
Accomplishments
- Oct 2023 BCS Foundation Certificate in Business Analysis, BCS, The
- Chartered Institute for IT
- TOOLS
- Confluence
- Jira
- Visio
- Balsamiq
- Figma
- Miro
- Smaply
Certification
Business Analysis
Timeline
Business Analysis
10-2023
Business Analyst, Konsult
Digital Business
04.2023 - Current
Business Analyst
Digital Bananas Technology
06.2022 - 03.2023
Business Analyst
Robson Moore City of London
10.2021 - 01.2022
Store Manager
Tesco Chelmsford
08.2019 - 04.2023
Digital Business Analyst
Digital Bananas Technology City of London
06.2018 - 09.2019
Bsc - Biochemistry
University of Port Harcourt
10.1990 - 05.1994
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