OLASUNKANMI FATOYINBO
BRAND MANAGER
BLANTYRE
Summary
Successful marketing leader with proven accomplishments in driving growth and increasing profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder motivational in maximizing personnel performance and surpassing business objectives. Results-driven Brand Manager develops and implements successful marketing plans and brand strategies. Utilizes customer insights to develop creative strategies that drive customer loyalty and brand recognition.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Brand Manager
GSTEE STORES
01.2021 - Current
- Aligned internal teams with brand guidelines, ensuring consistent representation of the company across all departments and touch points.
- Boosted product sales by 15% with innovative promotional strategies and attractive packaging designs.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Negotiated vendor contracts for design services or advertising placements, obtaining favorable terms that maximized value for the brand.
Customer Service Manager
GSTEE STORES
02.2017 - 01.2021
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Championed technology adoption among team members, integrating tools that aided in delivering faster results for customers without sacrificing quality.
Sales Manager
PADDY CONSULT
04.2014 - 02.2017
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Increased sales revenue by developing and implementing effective sales strategies.
Customer Service Representative
Scicom (MSC) Berhad
10.2013 - 02.2014
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Business Administration And Management
UNIVERSITY OF STIRLING
SCOTLAND, UK 01.2023 - 02.2024
Bachelor of Science - Business Administration in E-COMMERCE
INFRASTRUCTURE UNIVERSITY KUALA LUMPUR
MALAYSIA 06.2010 - 11.2013
Skills
Supply Chain Management
undefinedTimeline
MBA - Business Administration And Management
UNIVERSITY OF STIRLING
01.2023 - 02.2024
Brand Manager
GSTEE STORES
01.2021 - Current
Customer Service Manager
GSTEE STORES
02.2017 - 01.2021
Sales Manager
PADDY CONSULT
04.2014 - 02.2017
Customer Service Representative
Scicom (MSC) Berhad
10.2013 - 02.2014
Bachelor of Science - Business Administration in E-COMMERCE
INFRASTRUCTURE UNIVERSITY KUALA LUMPUR
06.2010 - 11.2013
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