OLASUBOMI ADENIYI ONAWOGA
london,Charlton Road
Summary
Dedicated professional with expertise in lab safety awareness and specimen collection, ensuring health and safety compliance. Proficient in KYC procedures and banking product knowledge, demonstrating strong problem-solving skills and empathy understanding. Adept at cash handling, committed to enhancing operational efficiency while maintaining high standards of customer service.
Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.
Overview
10
10
years of professional experience
21
21
years of post-secondary education
1
1
Certification
Work History
Customer service officer
Firstbank of Nigeria plc
Ilesha, southwest
01.2022 - 03.2025
- Resolved conflicts quickly whilst preserving positive business relationships.
- Improved customer satisfaction by providing prompt and efficient service.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Delivered high-quality service with attention to detail and professionalism.
- Met daily targets by efficiently managing workload within set timelines.
- Addressed customer queries, resulting in enhanced customer confidence.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Facilitated smooth transactions by accurately processing sales and payments.
- Collaborated closely with team members to provide seamless service experience.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Obtained feedback from customers to improve service experience.
Financial transaction officer
Firstbank of Nigeria plc
Osun state , southwest
11.2019 - 12.2022
- Updated client profiles for improved banking experience.
- Resolved customer queries promptly, improving overall service quality.
- Identified suspicious transactions, mitigating potential fraud risks.
- Enhanced customer satisfaction with timely and precise financial transactions.
- Ensured accuracy in transaction processing by diligently checking all transaction details.
- Handled urgent requests effectively, reducing customer wait times significantly.
- Educated customers on digital platforms for convenient self-service transactions.
Laboratory scientist base malaria parasite
University Teaching Hospital
Ibadan , southwest
06.2017 - 07.2018
- Maintained sterile lab environment, ensuring safe handling of samples.
- Uncovered innovative solutions with persistent problem-solving skills during complex experiments.
- Conducted comprehensive molecular biology research for significant scientific advancements.
- Documented all lab procedures meticulously maintaining detailed records for future reference.
- Achieved accurate test results with meticulous sample preparation and analysis.
- Handled sensitive materials safely, minimising risk of contamination or accidents.
- Used advanced laboratory equipment to ensure reliable data gathering.
- Processed samples, labelled containers and completed required paperwork.
Quality control assistant
Lord Support Feed Mill
Ibadan, Southwest
02.2015 - 03.2017
- Utilized advanced laboratory equipment, enhancing the reliability of test results.
- Collaborated closely with production team to optimise quality control protocols.
- Sustained superior levels of product quality with rigorous testing and assessment protocols.
- Utilised advanced laboratory equipment, enhancing the reliability of test results.
- Established robust communication channels with suppliers, ensuring transparency and adherence to agreed specifications.
- Investigated customer complaints to address areas of improvement and eliminate non-conformances.
Education
Primary School Leaving Certificate - General Studies
The Lord's Nursery & Primary School
Nigeria 09.1998 - 06.2004
West African Examination Council - Science
Fola Model College
Nigeria 01.2004 - 06.2010
Bachelor of Science - Science Laboratory Technology (zoology option)
Ekiti State University
Nigeria 09.2011 - 12.2018
Master of Science - Global Business Management
University of Roehampton
London 04.2025 - 05.2026
Skills
- Lab safety awareness
- Specimen collection and preparation
- Health and Safety Compliance
- KYC procedures
- Banking product knowledge
- Empathy understanding
- Cash handling
- Problem-solving
- Animal behavior understanding
- Zoo administration
Affiliations
- Reading, play football and traveling.
Certification
2022 Annual Ethics & Compliance Certification Programme
Timeline
Master of Science - Global Business Management
University of Roehampton
04.2025 - 05.2026
Customer service officer
Firstbank of Nigeria plc
01.2022 - 03.2025
Financial transaction officer
Firstbank of Nigeria plc
11.2019 - 12.2022
Laboratory scientist base malaria parasite
University Teaching Hospital
06.2017 - 07.2018
Quality control assistant
Lord Support Feed Mill
02.2015 - 03.2017
Bachelor of Science - Science Laboratory Technology (zoology option)
Ekiti State University
09.2011 - 12.2018
West African Examination Council - Science
Fola Model College
01.2004 - 06.2010
Primary School Leaving Certificate - General Studies
The Lord's Nursery & Primary School
09.1998 - 06.2004
Similar Profiles
Abdullahi AbdulazeezAbdullahi Abdulazeez
IT Project Manager at First Bank of Nigeria LtdIT Project Manager at First Bank of Nigeria Ltd
Pat AkparantaPat Akparanta
Administrative Support Coordinator at FBN PLCAdministrative Support Coordinator at FBN PLC
Njavete Kuni KwayaNjavete Kuni Kwaya
Sales and Relationship Management at FirstBank NigeriaSales and Relationship Management at FirstBank Nigeria
Susan (Sue) McDonaghSusan (Sue) McDonagh
Customer advisor at STM GroupCustomer advisor at STM Group
Menahil AzamMenahil Azam
Online Sales Representative at Jinny’s Hair And BeautyOnline Sales Representative at Jinny’s Hair And Beauty