OLASENI OLATUNJI SIKIRU
Laisteridge Lane,Bradford
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with a year of experience building community and developing social skills through incremental therapeutic techniques.
Overview
12
12
years of professional experience
Work history
SUPPORT WORKER
Primus Home
Lagos
2022.02 - 2023.11
- Proactive Communication: I ensure customers are informed about updates, changes or issues that may affect their experience, even before they reach out with questions
- Active listener: I make sure i take my time to genuinely understand customer concerns and actively engaging in empathetic and attentive conversations
- Prompt Response : I assure timely and efficient responses to customer inquiries ,whether its through phone ,email, or live chat
- Continuous Improvement: I gather customer feedback regularly using it to identify areas for improvement in the company services
- Maintain an orderly workflow according to priorities.
Multipro Consumer Products Ltd
Lagos
2017.08 - 2022.11
- Data Entry
- Raising orders and posting
- Ensuring confidentiality of information by keeping confidential data private and secure
- Entering data from paper record into data management system within specified time frame .
Logistics Supervisor
OMNIBIZ LOGISTICS LIMITED
2012.02 - 2017.07
- Building and maintaining client relationship
- Handling and monitoring product flow of stocks
- Ensuring that SKU's are dispatched in full and on time
- Providing exceptional customer service
Education
Incorporated Masters- Msc - International, Applied artificial intelligence and data analytics
University of Bradford International College
2024
Higher National Diploma - Statistics
Yaba College Of Technology
2013
Skills
- Teamwork
- Patience
- Good communication
- Time management
- Customer satisfaction
- Empathy
- Problem-solving and Decision -making
- Multitasking
- Life skills development
- Support group management
Languages
English
Advanced
Timeline
SUPPORT WORKER
Primus Home
2022.02 - 2023.11
Multipro Consumer Products Ltd
2017.08 - 2022.11
Logistics Supervisor
OMNIBIZ LOGISTICS LIMITED
2012.02 - 2017.07
Incorporated Masters- Msc - International, Applied artificial intelligence and data analytics
University of Bradford International College
Higher National Diploma - Statistics
Yaba College Of Technology