Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Olaoluwa Oyebamiji

United Kingdom

Summary

Dynamic professional with expertise in customer relationship management and inbound sales techniques, demonstrating resilience under pressure and exceptional communication excellence. Proficient in CRM software, ticketing systems, and the Microsoft Office suite, ensuring seamless email correspondence and complaint handling. Adept at empathic listening and problem-solving, fostering strong relationships through proactive attitude and product knowledge sharing. Career goals include advancing team leadership skills to drive organisational success.


Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work history

Customer service Expert

Teleperformance UK
Manchester, United Kingdom
01.2025 - Current
  • Managed customer enquiries and suggestions via email, call, and online tools.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Demonstrated professionalism and empathy during each interaction, setting a positive tone that encouraged repeat business from satisfied clients.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Reduced customer wait times by adhering to call target timeframes.
  • Managed difficult situations with tact, ensuring contented customers.

Customer Assistant

Marks and Spencer
London
01.2023 - 12.2024
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Assisted customers with product selection to ensure satisfaction.
  • Provided shopping advice based on customer needs, fostering an engaging shopping experience.
  • Ensured health and safety regulations were complied with within work premises at all times.
  • Cross-sold related products at the point of purchase, boosting overall sales volumes.
  • Listened actively to customer concerns, confusions and needs for excellent communication.

IT security specialist

Ceramco Trading Limited
10.2018 - 12.2022
  • Implemented robust encryption to ensure data privacy.
  • Audited IT systems regularly for possible weaknesses or breaches in the line of defence.
  • Conducted thorough investigations into suspicious activities; confirmed false positives or escalated genuine threats accordingly.
  • Maintained strict compliance with regulations such as GDPR through diligent review and modification of company policies when necessary.
  • Maintained up-to-date knowledge of the latest threats, implementing preventative measures where necessary.

National Youth Service Corps
11.2020 - 10.2021
  • Company Overview: The National Youth Service Corps is a program set up by the Nigerian government during the military regime to involve Nigerian graduates in nation-building and the development of the country.
  • The National Youth Service Corps is a program set up by the Nigerian government during the military regime to involve Nigerian graduates in nation-building and the development of the country.

Bakery Supervisor

Appealing Real Loaf
01.2017 - 07.2019
  • Designed staffing shift and Rota.
  • Supervised daily raw-material stocking (flour, sugar and yeast). Reported daily running expenses and adopted efficient cost cutting propose in the usage of materials, energy and utilities.
  • Designed a material supply plan to manage cashflow shock.
  • Ensured safety, security and regulated procedure in production process. Coordinated budgeting and sales reporting.

Sales Internship

Ceramco Trading Limited
Lagos
12.2017 - 10.2018
  • Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
  • Liaising with clients, on behalf of the company's managers.
  • Updating documents and sales records. Reviewing sales performance against sales targets.
  • Keeping a log of everything learned and delivering presentations to staff and other stakeholders.

Education

Master of Science - Management of Business Information Technology

University of Greenwich
London
01.2023 - 01.2024

Skills

  • Resilient under pressure
  • Telephone mannerisms
  • Communication excellence
  • Empathic listening
  • Multitasking mastery
  • Ticketing systems expertise
  • Email correspondence expertise
  • Proactive attitude
  • Inbound sales techniques
  • Customer relationship management tools
  • Microsoft Office Suite familiarity
  • Relationship Management
  • CRM Software proficiency
  • Product knowledge sharing
  • Complaint handling
  • Problem-solving
  • Team Leadership
  • Inventory management
  • Quality Assurance
  • Data security awareness

Affiliations

  • Reading
  • Playing video game
  • Playing chess

References

References available upon request.

Timeline

Customer service Expert

Teleperformance UK
01.2025 - Current

Master of Science - Management of Business Information Technology

University of Greenwich
01.2023 - 01.2024

Customer Assistant

Marks and Spencer
01.2023 - 12.2024

National Youth Service Corps
11.2020 - 10.2021

IT security specialist

Ceramco Trading Limited
10.2018 - 12.2022

Sales Internship

Ceramco Trading Limited
12.2017 - 10.2018

Bakery Supervisor

Appealing Real Loaf
01.2017 - 07.2019

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Olaoluwa Oyebamiji