Ola Ogieyean
London,UK
Summary
Experienced hospitality professional with a focus on front-of-house management. Skilled in enhancing guest experiences through exceptional customer service and streamlined operations. Capable of leading and motivating teams to achieve high customer satisfaction and operational efficiency standards.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Reception manager
Clermont Hotel Group
London, London
12.2024 - Current
- Collaborated closely with sales team to promote special offers or services.
- Handled sensitive guest information with utmost confidentiality to ensure data protection compliance..
- Led, trained, developed team of 10 reception staff, achieving operational excellence and 20% efficiency improvement.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
Duty Manager
The Dixon - Autograph Collection
London
11.2022 - 11.2024
- Spearheaded daily operations for 200-room hotel, achieving occupancy rate of over 95% and maximizing revenue through strategic room allocation and proactive guest services..
- Designed and delivered comprehensive training programs for staff, improving operational efficiency, enhancing customer service quality, and fostering proactive team environment.
- Met sales targets consistently by motivating towards achieving common goals.
Reception Supervisor
The Dixon - Autograph Collection
London
10.2021 - 10.2022
- Assisted daily administration across departments (laundry service, corporate hospitality), streamlining operations and reducing process time.
- Performed daily accounting closures with 99% accuracy, minimizing financial discrepancies.
- Welcomed, assisted guests upon arrival/departure, increasing satisfaction.
Front office - Opening
Hotel Carasco
Lipari, Italy
07.2021 - 09.2021
- Streamlined check-in and check-out procedures for 100+ guests daily, reducing wait times by 20%.
- Addressed and resolved guest inquiries in restaurant and bar, increasing customer satisfaction ratings by 15%.
- Coordinated car rental and taxi services, managing over 75 transactions per day to ensure timely guest arrivals.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Tour Guide
Plana & Nabi Resort
Castel Volturno, Italy
04.2021 - 06.2021
- Improved guest satisfaction by routinely exceeding service expectations through personalized welcome interactions.
- Coordinated with security teams to ensure round-clock surveillance of parking area
- Implemented comprehensive vehicle monitoring system that reduced incidents
- Assisted senior staff members in executing 10+ projects simultaneously, leading to 15% increase in team productivity
Front Office / Back Office
Plana & Nabi Resort
Castel Volturno, Italy
01.2021 - 02.2021
- Managed check-in/check-out procedures for 100+ guests daily; streamlined arrival/departure processes
- Oversaw booking process; processed 50+ reservations per day
- Supervised chain reservation management; collaborated with 5 hotels to optimize occupancy rates
Apprentice SAP IS-U
Atos
Napoli, Italy
01.2020 - 01.2021
- Assisted senior staff members for better project execution.
- Assisted senior staff members in executing 10+ projects simultaneously, leading to 15% increase in team productivity
- Defined and identified residual product defects, resulting in 20% reduction in quality issues within six months
- Engaged in on-the-job training to enhance skills related to specific trades.
- Fulfilled administrative tasks reliably, supporting smooth office operations.
- Adhered strictly to company policies and procedures, promoting professional work atmosphere.
Day Receptionist/Night Auditor
Megaro L.T.D.
London
11.2019 - 11.2020
- Managed phone calls, resulting in effective communication flow within company.
- Exchanged foreign currency in cash/credit transactions.
- Resolved 100% customer complaints; achieved complete satisfaction
- Streamlined communication channels by promptly forwarding messages and posts to relevant departments or personnel.
Guest Service Assistant
Hampton by Hilton
Gatwick
01.2019 - 12.2019
- Guaranteed guest satisfaction through genuine, enthusiastic, friendly interactions; achieved 95%+ positive feedback
- Handled payment processing duties and provided customers with accurate bills and changes
- Handled complaints and queries for improved customer relations.
- Operated switchboard effectively, facilitating clear communication between staff and guests.
Front Office/Guest Service Executive - Opening
The Dixon - Autograph Collection
London
09.2018 - 09.2019
- Established lasting relationships with 150+ corporate and leisure guests.
- Responded efficiently to phone calls and emails, provided exceptional customer service.
Passenger Service Assistant
Menzies Aviation
Gatwick
01.2018 - 12.2018
- Processed passengers at boarding gate; verified visa validity
- Elevated customer satisfaction through creative problem-solving
- Maintained accurate records of inbound/outbound documentation
- Checked details, issued boarding passes and baggage labels for 100+ passengers daily
Education
High School Diploma - Economics
Technical Tourist Commercial Institute - Nicola S.
Italy 06.2008 - 07.2013
Hotel Receptionist &Opera PMS Hotel Software - Hospitality
Reception Academy
London 03.2018 - 05.2018
Supervision & Leadership Training - Hospitality
Reception Academy
London 06.2018 - 08.2018
SAP Academy - MM - FI - CO - SD - ISU and ABAP Fundamentals
GJORDAN Training and Consultancy Modules
Italy 09.2019 - 12.2019
Skills
- Guest Service
- Database management
- Leadership in high-pressure
- Payment processing
- Reservation management
- Recruitment and training
- Time management
- Front of House (FOH) management
- Excel
Languages
Italian
Native
English
Fluent
Personal Information
Gender: Male
Timeline
Reception manager
Clermont Hotel Group
12.2024 - Current
Duty Manager
The Dixon - Autograph Collection
11.2022 - 11.2024
Reception Supervisor
The Dixon - Autograph Collection
10.2021 - 10.2022
Front office - Opening
Hotel Carasco
07.2021 - 09.2021
Tour Guide
Plana & Nabi Resort
04.2021 - 06.2021
Front Office / Back Office
Plana & Nabi Resort
01.2021 - 02.2021
Apprentice SAP IS-U
Atos
01.2020 - 01.2021
Day Receptionist/Night Auditor
Megaro L.T.D.
11.2019 - 11.2020
SAP Academy - MM - FI - CO - SD - ISU and ABAP Fundamentals
GJORDAN Training and Consultancy Modules
09.2019 - 12.2019
Guest Service Assistant
Hampton by Hilton
01.2019 - 12.2019
Front Office/Guest Service Executive - Opening
The Dixon - Autograph Collection
09.2018 - 09.2019
Supervision & Leadership Training - Hospitality
Reception Academy
06.2018 - 08.2018
Hotel Receptionist &Opera PMS Hotel Software - Hospitality
Reception Academy
03.2018 - 05.2018
Passenger Service Assistant
Menzies Aviation
01.2018 - 12.2018
High School Diploma - Economics
Technical Tourist Commercial Institute - Nicola S.
06.2008 - 07.2013
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