OLANIYI OLADIJA
High Wycombe
Summary
Results-driven IT professional with experience across Network Operations Centre (NOC) and IT Support environments, supporting both end users and enterprise infrastructure. Strong background in troubleshooting, incident resolution, and delivering reliable technical support in fast-paced, business-critical settings. Demonstrates a solid understanding of desktop hardware, software, networking, and cloud technologies, with hands-on experience supporting Microsoft 365, Azure-based services, and system migrations. Recognised for analytical problem-solving skills, attention to detail, and the ability to diagnose and resolve complex technical issues efficiently. Adaptable and customer-focused, with the ability to work independently or collaboratively while managing multiple priorities. Brings a proactive approach to continuous learning and improvement, contributing effectively to operational support and wider IT initiatives.
Overview
7
7
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Information Technology Support Engineer
Atlas Copco Group
2023.08 - Current
- Deliver technical support to end users via on-site visits and remote-access tools.
- Take full ownership of technical issues, from initial reporting through to final resolution.
- Research, diagnose, and troubleshoot hardware, software, and network-related problems, implementing effective solutions.
- Install, configure, and support meeting room equipment including HP, Jabra, Logitech, and Yealink devices.
- Maintain comprehensive documentation of network switch configurations and patching schedules.
- Support Mergers & Acquisitions projects in an IT specialist capacity, ensuring smooth technical integrations.
- Oversee Azure file server migrations by analysing legacy permission structures, creating security groups, and applying permissions within the Atlas Copco environment.
- Support Microsoft 365 tenant migrations and end-user onboarding for acquired entities.
- Assist with server and application migrations, including configuration of Sage and Protean systems.
- Network switch installations and cable patching.
- IT induction for new acquisitions.
- Creation of knowledge based (KB) articles to enhance service desk handover.
- Onboarding new acquisitions with the Microsoft Defender ATP tool.
L2 Desktop Support Engineer
Johnson & Johnson
2023.03 - 2023.07
- Provided 1st and 2nd line support to onsite and remote users.
- Imaged and built laptops, including setting up user profiles for new joiners.
- Troubleshot and resolved issues logged via the ITSM system.
- Monitored helpdesk tickets and managed escalations to appropriate IT teams or third-party vendors.
- Managed IT assets, including deployment and returns.
- Administered Active Directory.
Information Technology Support Engineer
BNP Paribas
2022.07 - 2023.03
- Managed IT assets and maintained inventory records for over 3,000 PCs assigned to users on the trading floor.
- Resolved network connectivity issues by patching network connections in the communications room.
- Owned and managed build room processes, coordinating trading floor PC and laptop builds and maintaining supporting documentation.
- Diagnosed, troubleshot, and isolated hardware issues until resolution.
- Provided support for mobile (iOS) devices.
- Followed up, resolved, and closed open helpdesk tickets within agreed SLAs.
- Handled incoming support calls, diagnosing user issues through targeted questioning.
- Guided users through step-by-step instructions to resolve technical issues.
- Performed desk moves and workstation setups, including full cabling of PCs, monitors, and peripherals.
- Provided Bloomberg terminal support.
- Supported PCs, laptops, VDIs, and thin clients (Dell Wyse terminals).
NOC Monitoring Supervisor
Starsight Energy
2019.04 - 2020.09
- Assisted the technical operations team on various site duties and documentation duties.
- End of month diesel report preparation and consumption analysis for management meetings.
- Managed the diesel department, responsible for handling diesel requests and supplies across all Starsight sites while interfacing with the diesel vendors for supply.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Advised management on diesel related issues on troubled sites.
- Worked across teams to gather and share information to support daily activity.
Education
Master of Science - Computer Science (Network Engineering)
University of Greenwich
United Kingdom 2020.09 - 2021.09
Bachelor of Science - Agricultural Engineering
The Federal University of Technology, Akure
Nigeria 2007.12 - 2012.09
Skills
- Ability to critique and understand vast amounts of data
- Documentation
- Microsoft Endpoint Configuration Manager (SCCM)
- Autopilot
- Intune and Mobile Device Management
- C Programming language
- O365
- AWS Cloud Practitioner
- Microsoft Azure
- IT Projects – Mergers & Acquisitions
Certification
- Google IT Support Certificate, Coursera, 2022-03-01
- Six Sigma Yellow Belt, VMEdu Inc, 2019-05-01
- Certified Cloud Practitioner, AWS Training and Certification, 2023-04-01
- AZ -900, Microsoft Azure Fundamentals, 2023-10-01
Timeline
Information Technology Support Engineer
Atlas Copco Group
2023.08 - Current
L2 Desktop Support Engineer
Johnson & Johnson
2023.03 - 2023.07
Information Technology Support Engineer
BNP Paribas
2022.07 - 2023.03
Master of Science - Computer Science (Network Engineering)
University of Greenwich
2020.09 - 2021.09
NOC Monitoring Supervisor
Starsight Energy
2019.04 - 2020.09
Bachelor of Science - Agricultural Engineering
The Federal University of Technology, Akure
2007.12 - 2012.09