Olamilekan Bukola Awotunde
Hull
Summary
Dynamic professional with a solid foundation in customer service, retail operations, and sales support. Expertise in cash handling, stock management, and customer engagement, thriving in high-pressure environments. Proficient in Microsoft Office and digital banking platforms, with a history of enhancing customer satisfaction through effective issue resolution. Currently advancing knowledge in Human Resource Management, bringing strong organizational and communication capabilities.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Service Representative
Access Bank PLC
06.2023 - 08.2025
- Answered inquiries and resolved problems or complaints related to banking services.
- Helped customers open accounts including savings, checking, and investment accounts.
- Assisted with account maintenance such as address changes, name updates, and closures.
- Assessed customers' financial needs and recommended suitable banking products and services.
- Supported customers with applications for loans, mortgages, and credit cards.
- Handled cash transactions including deposits, withdrawals, and currency exchanges.
- Promoted and cross-sold banking products to meet sales targets and maximise customer value.
- Educated customers on budgeting, saving strategies, and debt management.
- Assisted customers with online banking, mobile apps, and other digital services.
- Maintained accurate records and escalated issues when necessary to ensure quality service.
Store Assistant
His Grace Communications
Lagos
12.2022 - 05.2023
- Assisted customers with enquiries and purchases in a busy telecommunications store.
- Advised customers on mobile phones, accessories, and telecom services to match their needs.
- Handled cash and card payments accurately while maintaining daily transaction records.
- Replenished stock, organised phone displays, and ensured products were well-presented.
- Maintained store cleanliness and supported promotional campaigns to boost sales.
- Worked collaboratively with colleagues to deliver excellent customer service and achieve sales targets.
Retail Assistant
Justrite Superstore
Lagos
11.2021 - 11.2022
- Assisted customers with purchases and product enquiries, ensuring clear and professional communication.
- Operated tills, processed cash/card payments, and handled transactions with accuracy.
- Organised and replenished stock efficiently, meeting daily targets.
- Maintained a clean, safe, and customer-friendly store environment.
- Supported promotional campaigns and merchandising to boost sales.
- Resolved customer queries and complaints effectively to ensure satisfaction.
- Worked effectively within a team in a fast-paced retail environment.
Customer Service Attendant (Part-Time)
Rot-Tund Farms Nigeria Limited
, Osun State
03.2020 - 10.2021
- Assisted customers with enquiries and purchases, ensuring a smooth service experience.
- Provided product knowledge and guidance to improve customer satisfaction.
- Handled basic transactions and maintained accurate sales records.
- Supported daily operations, including order processing and stock organisation.
- Worked collaboratively with team members to deliver consistent customer service.
Education
MSc - Human Resource Management
York St. John University
YorkBA (Hons) - History and International Studies
Ajayi Crowther University
Oyo 09.2017 - 09.2021
Skills
- Excellence in customer service and complaint handling
- Transaction accuracy in cash management
- Replenishment strategies for inventory control
- Techniques for product promotion and upselling
- Strong communication skills and relationship management
- Collaboration within teams under pressure conditions
- Can-do attitude with a focus on customer satisfaction
- Efficiency in dynamic work environments
- Quick learner of new technologies and systems
- Demonstration of integrity in line with company values
- Proactive approach to learning and problem resolution
Languages
English
Proficient
C2
Certification
First AIDS certification
SIA Doo Supervisor Licence
SIA CCTV Licence
Timeline
Customer Service Representative
Access Bank PLC
06.2023 - 08.2025
Store Assistant
His Grace Communications
12.2022 - 05.2023
Retail Assistant
Justrite Superstore
11.2021 - 11.2022
Customer Service Attendant (Part-Time)
Rot-Tund Farms Nigeria Limited
03.2020 - 10.2021
BA (Hons) - History and International Studies
Ajayi Crowther University
09.2017 - 09.2021
MSc - Human Resource Management
York St. John University