Summary
Overview
Work history
Education
Skills
Timeline
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OLAMIDE SULE

London,United Kingdom

Summary

Accomplished virtual assistant with expertise in email, calendar, and appointment management. Proficient in document preparation and CRM updates using platforms such as Salesforce, Dwellant, and BuildingLink. Skilled in live chat and call handling, with a strong command of Microsoft Office and Google Workspace. Adept at front desk and remote client communication, demonstrating exceptional time management, multitasking, and problem-solving abilities. Committed to enhancing operational efficiency through effective support services.

Overview

9
9
years of professional experience
2024
2024
years of post-secondary education

Work history

FRONT DESK / CUSTOMER SUPPORT

FIRST PORT PROPERTY MANAGEMENT
London, United Kingdom
2024.06 - 2025.05
  • Managed access bookings, resident requests, and package logging via Traka and Dwellant systems.
  • Provided comprehensive administrative support, including managing inboxes, telephone queries, and maintaining logs.
  • Issued parking permits and supported team members with general office duties.
  • Monitored CCTV and conducted building patrols to maintain safety.
  • Handled incident reporting and resolved complaints promptly.
  • Acted as Front of House Supervisor when required.

CONCIERGE

ABBATT PROPERTY MANAGEMENT
UK, United Kingdom
2023.01 - 2025.05
  • Provided courteous front desk support, handling inquiries and managing appointments.
  • Maintained high service standards and communication protocols across all platforms.

VIRTUAL ASSISTANT / ADMIN SUPPORT

PMR PROPERTY MANAGEMENT
UNITED KINGDOM, United Kingdom
2023.05 - 2024.04
  • Delivered remote administrative support to property managers and residents, handling high volumes of email, phone, and live chat inquiries.
  • Scheduled maintenance appointments and calendar events, sending confirmations and reminders.
  • Managed daily task logs, visitor records, and digital document filing to ensure smooth virtual operations.
  • Provided personalized support to residents and guests, addressing inquiries, logging service requests, and resolving complaints with professionalism.
  • Maintained CRM system updates and generated routine service reports for property teams.
  • Worked independently while collaborating with onsite staff via Zoom and Teams to coordinate ongoing projects and resident needs.

FRONT DESK / CONCIERGE

RHODIUM PROPERTY MANAGEMENT
London, United Kingdom
2022.05 - 2023.02
  • Delivered warm welcomes to visitors, managed client inquiries, and maintained a professional reception area.
  • Utilized Salesforce for logging data and followed up on high-volume phone communications.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

CARE SUPPORT OFFICER & ADMINISTRATIVE ASSISTANT

MARIGOLD HOSPITAL AND CRITICAL CARE CENTRE
LAGOS, Nigeria
2020.04 - 2021.10
  • Supported patients and staff with admissions, scheduling, and documentation.
  • Managed records and patient data while ensuring smooth department coordination.
  • Responded to phone calls and queries, escalating issues appropriately.

ADMINISTRATIVE ASSISTANT

LEGEND HOTEL LAGOS AIRPORT (HILTON)
LAGOS, Nigeria
2018.12 - 2019.08
  • Assisted management with scheduling, document organization, and guest communication.
  • Supported HR with onboarding and coordinated logistics for meetings and events.
  • Managed reservations, guest services, and inter-departmental communication.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.

CUSTOMER CARE SERVICE REPRESENTATIVE

PRODATA SOLUTIONS
LAGOS, Nigeria
2016.03 - 2018.10
  • Provided high-quality customer service and trained new staff.
  • Implemented improvements based on customer feedback and team collaboration.
  • Handled escalations and developed solutions that enhanced client retention.
  • Exhibited excellent problem-solving skills for effective dispute resolution.
  • Collaborated closely with the sales team, ensuring high-quality client servicing.
  • Handled sensitive information confidentially to protect customer privacy rights.
  • Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
  • Demonstrated empathy whilst handling challenging customer issues.

Education

MBA - Leadership Practice

EDINBURGH NAPIER UNIVERSITY

BACHELOR'S DEGREE - INSURANCE

UNIVERSITY OF LAGOS

Skills

  • Virtual Assistant Support
  • Email Management
  • Calendar Management
  • Appointment Management
  • Document Preparation
  • CRM Updates
  • Live Chat Handling
  • Call Handling
  • Salesforce
  • Dwellant
  • BuildingLink
  • Microsoft Office
  • Google Workspace
  • Front Desk Communication
  • Remote Client Communication
  • Time Management
  • Multitasking
  • Problem-solving

Timeline

FRONT DESK / CUSTOMER SUPPORT

FIRST PORT PROPERTY MANAGEMENT
2024.06 - 2025.05

VIRTUAL ASSISTANT / ADMIN SUPPORT

PMR PROPERTY MANAGEMENT
2023.05 - 2024.04

CONCIERGE

ABBATT PROPERTY MANAGEMENT
2023.01 - 2025.05

FRONT DESK / CONCIERGE

RHODIUM PROPERTY MANAGEMENT
2022.05 - 2023.02

CARE SUPPORT OFFICER & ADMINISTRATIVE ASSISTANT

MARIGOLD HOSPITAL AND CRITICAL CARE CENTRE
2020.04 - 2021.10

ADMINISTRATIVE ASSISTANT

LEGEND HOTEL LAGOS AIRPORT (HILTON)
2018.12 - 2019.08

CUSTOMER CARE SERVICE REPRESENTATIVE

PRODATA SOLUTIONS
2016.03 - 2018.10

BACHELOR'S DEGREE - INSURANCE

UNIVERSITY OF LAGOS

MBA - Leadership Practice

EDINBURGH NAPIER UNIVERSITY
OLAMIDE SULE