OLALEKAN ANUOLUWAPO OLAWALE

Troubleshoot, problem solve, fix, and resolve IT issues efficiently and effectively.
ensuring IT support processes are followed and documented It seems that the ASSER database is always
responsible for installing authorized software on desktops, laptops, and servers as required.
Resolving problems with networks, peripherals, and other computer systems
Diagnosing system errors and other issues Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks Providing technical support across the company (this may be in person or over the phone) and setting up accounts for new users

I set up, installed, and configured the computer networks required for the organization's operation. I diagnosed hardware, software, and network issues and provided technical support on site or via remote access systems to staff. Repairing hardware malfunctions, software issues, and networking problems I prevent data loss by backing up data regularly and introducing a password policy. Installation of a VPN for a secured network environment
Key Achievements:

•Data Loss Prevention
Cybersecurity Awareness
• Secured and encrypted network

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled phone and email enquiries with consistent customer service across multiple channels.
• Employed active listening and product expertise to successfully resolve inbound queries.