Olalekan OLADELE
Glasgow,Glasgow City
Summary
Skilled and seasoned customer service representative, funds transfer officer, teller, vault administrator and ATM custodian with 7 years banking experience. Knowledgeable about reassuring customers and increasing their loyalty, management of cash and vault registers and handling custodial requirements of commercial bank vaults. Knowledgeable about global banking practice and policies. Experienced team player and team leader with strong service record, good organizational skills and productive approach to handling simultaneous tasks.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Cash Officer, ATM Custodian, FT Officer
ProvidusBank Plc
Lagos, Lagos, Nigeria
02.2022 - 09.2023
- acted as custodian of cash in vault and co-custodian of vault combination
- loaded cash on ATMs and did regular cash count with Control/Audit Officers.
- reconciled cash with vault and register balance by day end to maintain accurate balances.
- maintained vault register for multiple currencies and other financial instruments.
- coordinated with the bank's Cash Management Unit for cash supply and evacuation.
- liaised with Risk Department for insurance cover when Cash-on-Premises Limit is exceeded.
- reviewed reports on cash inflows and outflows and made necessary adjustments and predictions on cash flow.
- prepared cash forecasts using Microsoft Excel and the bank's in-house software
- compiled business data for statistical analysis.
- transfer of funds, inter-bank and intra-bank
- acted as relationship manager and resolved customers' complaints promptly
Teller, Funds Transfer Officer
Zenith Bank Plc
Lagos, Lagos, Nigeria
04.2018 - 02.2022
- processed cash and cheque deposits, withdrawals and transfers.
- counted notes and screened cash and cheques for counterfeit.
- reconciled ledgers and absorbed branch allocated costs from head office
- compiled transactions reports using Microsoft Excel and completed opening and closing procedures each day using Phoenix and XPATH softwares.
- remitted tax and levies for customers.
- processed forex requests from customers
- vetted international trade forms before forwarding to Int.Ops department.
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on products and offers through cross-selling and sub-selling.
Teller, Customer Service Officer
Wema Bank Plc
Benin, Edo, Nigeria
04.2016 - 07.2017
- processed cash and cheque deposits and payments.
- managed the shop floor on a rota basis.
- managed and resolved customers' complaints with the CRM software.
- profiled customers on e-channels.
- balanced the books occasionally in absence of the Teller Team Lead.
- recorded and processed customer data accurately.
- ensured adherence to the bank's policies and procedures and compliance with AML/CFT procedures.
- completed accurate, high-volume money counts via both manual and machine-driven approaches in a market environment which dealt with a lot of cash.
- assisted customers with varying questions using my product knowledge, policies awareness and service expertise.
Intern
Amexco Pharemaceuticals
lagos, Lagos, Nigeria
09.2015 - 04.2016
- assisted with market research and business analysis.
- prepared correct sample quantities for analysis.
- tested and classified materials using precision tools, according to instructions for onward processing.
- kept records of tests and procedures and created scientific reports for research.
- recorded accurate test data for thorough, reliable reference.
- interpreted data and reports to ensure conformity of products.
- maintained conformity of products to specification through testing.
Education
Master of Science -
Glasgow Caledonian University
Glasgow 09.2023 -
Associate Certificate - Finance and Accounting
Institute of Chartered Accountants of Nigeria
07.2019 - 05.2024
B.Tech - Biochemistry
Ladoke Akintola University of Technology
Ogbomoso, Nigeria 09.2008 - 04.2014
Skills
- Proficient report writing
- Cross-selling expertise
- Bilingual in Yoruba and English
- Consumer banking
- MS Suite
- Cash Handling
- Sales expertise
- Loss prevention
- Identification verification
- Cash register operations and management
- Credit and debit processing
- Customer advising
- Financial analysis and planning, and Money management
- International funds transfers
- Sales enquiry handling and negotiation
- Telesales techniques and product sales optimisation
- Customer loyalty building
- Complaint handling and resolution
- Excellent written and verbal communication skills
Interests
Avid traveller (visited 60% of Nigerian states, 10 African countries, all Emirates in the UAE, three gulf countries)
Hobby writing and poetry
Football (played for all my classes, department and faculty in high school and the university)
Languages
English
Fluent
Yoruba
Native
fre
Beginner
Timeline
Master of Science -
Glasgow Caledonian University
09.2023 -
Cash Officer, ATM Custodian, FT Officer
ProvidusBank Plc
02.2022 - 09.2023
Associate Certificate - Finance and Accounting
Institute of Chartered Accountants of Nigeria
07.2019 - 05.2024
Teller, Funds Transfer Officer
Zenith Bank Plc
04.2018 - 02.2022
Teller, Customer Service Officer
Wema Bank Plc
04.2016 - 07.2017
Intern
Amexco Pharemaceuticals
09.2015 - 04.2016
B.Tech - Biochemistry
Ladoke Akintola University of Technology
09.2008 - 04.2014
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