Olalekan Babatunde
Radio Network Engineer
Nottingham
Summary
Experienced Technical Assistant successful handling problems and determining optimal solutions. Good documentation and reporting skills with solid understanding of customer, team and vendor relations. Detail-focused expert helping hand to install and commission hardware and software deployments. Brings more than 5 years of experience detecting, fielding and resolving support needs. Detail-oriented approach to assembling and customizing products according to specific organizational need.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Technical Assistance Center
Spectranet Nigeria
Lagos
01.2023 - 09.2023
- Installed technical hardware and software in deskside support environment.
- Gathered, organized and distributed technical documentation.
- Repaired hardware infrastructure using hand tools and components.
- Reviewed product-specific resources to determine optimal implementation.
- Provided technical guidance and support to team members.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Implemented corrective action procedures within prescribed guidelines for issues, escalating high priorities to other technical resources.
- Liaised with customers, communicating and resolving problems and concerns.
- Served as point-person for support requests with clients and vendors.
- Fielded user queries and service requests to promptly address issues.
- Implemented system upgrades to help mitigate vulnerabilities.
- Updated supervisor on status of projects.
Education
Master of Science - Engineering Management
Nottingham Trent University
Nottingham, UK 09.2023 - Current
Bachelor of Science - Mechanical Engineering
The Federal University of Technology Akure
Akure, Nigeria 08.2010 - 09.2015
Skills
Reference catalog maintenance
Procedural guidance
Logistics understanding
Diagnostics procedures
Technical documents comprehension
Technical issues analysis
Application support
Customer service expert
TCP/IP
Excellent Communication
Timeline
Master of Science - Engineering Management
Nottingham Trent University
09.2023 - Current
Technical Assistance Center
Spectranet Nigeria
01.2023 - 09.2023
Bachelor of Science - Mechanical Engineering
The Federal University of Technology Akure
08.2010 - 09.2015