Olalekan Alominle

• Analyzed qualitative data, translating it into technical requirements for software development team, resulting in streamlined development process.
• Successfully managed prioritization of research, ensuring scheme programs were consistently delivered on time for reporting deadlines, maintaining 100% on-time delivery rate.
• Developed rapport with internal stakeholders, resulting in 20% improvement in information gathering efficiency.
• Enhanced client delivery by keeping internal teams and stakeholders up to date with expected changes and impacts, contributing to 15% increase in client satisfaction.
• Used Lean methodologies to re-engineer processes and increase overall productivity.
• Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
• Analysed complex data sets and studied impacts on business growth and operational efficiency.
• Assisted teams with implementing new recommendations and revising instructions for staff.
• Assured feasibility of proposed solutions, collaborating with business and IT stakeholders.
• Collaborated with cross-functional teams to implement operational improvements and business strategies.
• Unified efforts from multiple departments towards business developments.
• Developed innovative methods to elevate customer satisfaction.
• Tested and maintained system operations to standardise workflow.
• Uncovered trends and patterns and reported to senior decision-makers.
• Liaised with business and IT groups to establish short-term and long-term goals.
• Documented and traced project lifecycle to meet objectives.
• Scrutinised existing and proposed methods and procedures.
• Guided clients toward improved organisational structures and better solutions for identified problems.
• Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
• Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
• Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
• Documented workflow charts, records and job descriptions to guide overall organisational improvements.
• Identified departures from agreed-upon procedures and standards and helped close gaps.
• Communicated with staff at all organisational levels to assess current systems.
• Capitalised business improvement opportunities to promote growth.
• Automated tasks to increase efficiency and reduce department workload.
• Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
• Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
• Highlighted undetected organisational needs to improve business performance.
• Increased revenue by upselling and recommending products.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Generated Key Performance Indicator reporting to drive better performance.
• Analysed data and information to identify issues and create tailored solutions.
• Carried out day-to-day duties accurately and efficiently.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Stayed current on processes and procedures to offer relevant assistance.

Providing business analysis services to business partners and collaborating with business units to gain an understanding of business strategy, processes, services, roadmap and context in which business operates.

Key Responsibilities:

• Strategically gathering requirements whilst leveraging evidence-based facilitation techniques (interviews, user shadowing, requirements workshops, surveys) to elicit, analyse and document business requirements.
• Defining and documenting precise business requirements; and creating functional design documents ensuring product development is accurately defined scoped, specified and conveyed to relevant stakeholders.
• Analysing end-to-end system functionality and business processes; performing gap and root cause analysis and proposing detailed solution recommendations to improve business works.
• Initiating process improvements by carrying out GAP analysis to identify AS-IS process using BPMN and DevOps process flows providing needed information to model TO-BE process strategically.
• Serving as liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement and implementations
• Providing project-level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan.)
• Supporting QA team in developing User Acceptance Testing (UAT) strategy, including test cases/scripts and acceptance criteria; to ensure functionality developed is fit for purpose.
• Conducting change impact analysis to assess potential implications of changes in processes and documented business rules, functions and requirements.

Key Achievement:

• Successfully delivered process automation initiatives that resulted in 15% cost savings and 45% increase in operational efficiency.

Duty is to lead Operations Support Team in reviewing existing technical operational practices and processes and developing more efficient processes that will eventually impact on company's profitability.

Key achievements in MainOne so far include:

• Received Employee Performance Award in July 2014 (two months after resumption) for exceptional analysis of root cause problems and making reasonable recommendations to provide solution.
• Was promoted to managerial level within 12 months of resumption in MainOne.
• Achieved over USD5 million over 18-month period by efficiently managing service credit refund contracts and SLAs agreement with vendors. This in turn improved customer satisfaction to 95% from 89% in previous year.
• Developed and implemented operational initiatives that maintained 99.99% uptime availability for Data Centre using eTOM process framework.
• Led team on successful attainment of ISO27001 and PCI DSS certifications in July 2015 and ISO 9001 in August 2015
• Appointed as Process Champion for SAP Infrastructure and Gemalto Certification achieved in June 2016 for MainOne Data Centre, which is first in West Africa
• Successfully led change management project in MainOne, project was aimed at implementing identified changes in operations for process improvements. |Team achieved implementation of 98% of all planned changes within agreed time.
• Designed and implemented operational processes in Main Data (MDX-I), these processes have impacted in increase in sales to tune of USD10.5 million in 20 months of operations
• Responsibilities as Manager include:
• Champion change management strategy for technical operations by designing and implementing change control processes to reduce cost and losses due to re-works.
• Describe primary business functions of enterprise and distinguish between customer-facing, supplier-related, business execution and business management functions.
• Continuous analysis of impact of downtime on all existing technology platforms and providing adequate solutions.
• Define set of strategic, core and support processes that transcend functional and organizational boundaries; identify and describe external entities such as customers, suppliers, and external systems that interact with business; and describe which people, resources and controls are involved in processes.
• Ensure quality process development and process performance measurements in accordance with International Standards (ISO9001:2008, ISO27001:2013, PCI DSS, ITIL Service Management, eTOM etc.)
• Develop business architecture strategy based on situational awareness of various business scenarios and motivations.
• Apply structured business architecture approach and methodology for capturing key views of enterprise.
• Lead operations team on all internal and external statutory audits in compliance with ISO & PCI standards
• Monitor and track monthly performance KPI scorecards for Technical Operations team, analyze trends and provide reports with suitable recommendations.
• Capture tactical and strategic enterprise goals that provide traceability through organization and are mapped to metrics that provide ongoing governance.
• Responsible for monthly strategic metrics and reports to Executive management team that will enhance business performance; Network Availability analysis, Root cause analysis, meantime to resolve (MTTR) analysis, NCC monthly report, Lenders report, Shareholders reports, and monthly customer service reports etc.
• Facilitate process requirements for deployment and operation of OSS/BSS Service fulfilment.
• Create assurance programs for monitoring, controlling, analysing and managing MainOne network for better efficiency.
• Introduce continuous initiatives to ensure total adherence to all operational processes and procedures of group.
• Oversee document management and control system for group.
• Maintain operational routine maintenance dashboard and ensure fulfilment by both vendors and internal stakeholders.
• Manage SLAs between MainOne and service providers.
• Work closely with all stakeholders (internal & External) to determine priority of specific requirements based on their value to business.
• Responsible for leading, coaching and influencing members of team.
• Designed and implemented training to further develop staff based on business goals.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Planned revenue generation strategies designed for growth.
• Analysed and resolved complex resource management issues for optimised scheduling.
• Oversaw facility maintenance and allocated needed resources to meet standards.

Key Responsibilities:

• Develop, implement, document and monitor compliance for operational processes in technical department.
• Document process flows and identify ‘bottlenecks' within processes to improve.
• Coordinate trainings and learning sessions across functional teams and third-party vendors to better understand operational processes and close gaps.
• Proactively manage problems by analysing all repeated faults and ensuring root causes are found and adequate solutions provided.
• Ensure that standardized methods and procedures are used for efficient and prompt handling of all network changes in order to minimize impact of change upon service quality
• Oversee existing operations reporting architecture, whilst identifying areas of operational improvements and facilitating implementation of recommendations
• Continuously monitor and validate Network management systems, Service delivery, Service fulfilment- (including network inventory, activation and provisioning) and Customer management process for Service assurance to achieve agreed Service Level Agreements and Key Performance Indices.
• Ensure escalation matrix and resolution time to all stakeholders (internal & external) are strictly adhered to.
• Actively and closely work with Network Operation Centre (NOC) and other support teams to promptly resolve all critical incidents.

Key Achievement:

Achieved a 20% increase in process compliance through implementation of standardized documentation and monitoring procedures.

Reduced non-compliance instances by 15% through regular audits and proactive compliance management.

Improved process efficiency by 25% by identifying and eliminating bottlenecks in key operational processes

Conducted monthly training sessions, resulting in a 40% increase in staff proficiency and vendor collaboration

• Evaluated long- and short-term network needs and implemented required updates to achieve them.
• Optimised network performance by continuously assessing best configuration practices.
• Configured networks according to set specifications.
• Designed and updated network and computer security measures.
• Monitored proper documentation and tracking of all changes on network.
• Managed implementation of control processes and documentation for changes in network processes.
• Ensured team's assigned tasks and activities were carried out effectively and promptly.
• Recommended improvement network performance tools for Network Operations Centre
• Analysed reported technical issues to diagnose, trace and correct issues.
• Recommended equipment and resource upgrades to improve network capabilities.
• Guided and assisted users with technical issues, improving network performance and usability.

Key Achievement:

Successfully implemented network updates, resulting in a 15% improvement in overall network efficiency.

Achieved a 20% reduction in network downtime by addressing long-term network needs proactively.

Increased network performance by 25% through ongoing evaluation and implementation of best practices.

Achieved 100% accuracy in documentation, facilitating streamlined troubleshooting and auditing processes

Reduced documentation errors by 15%, ensuring a reliable record of network changes

• Proactively managed all network nodes, transmission links and client's circuits.
• Designed and updated network and computer security measures.
• Recommended equipment and resource upgrades to improve network capabilities.
• Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
• Upgraded workstations and network hardware with new technology in line with performance and budget objectives.

Key Achievement:

Achieved a 98% uptime for all network nodes, ensuring seamless operation and client satisfaction.

Reduced network downtime by 15% through proactive management and timely issue resolution.

Configured networking devices with a 98% accuracy rate, ensuring optimal performance and connectivity.