Olakunle Ayodele
United Kingdom
Summary
Driven professional with flair for organisation and communication. Possesses strong skills in time management and multitasking, paired with proficiency in Microsoft Office Suite. Ready to streamline office operations and contribute to productive work environment.
Organised and proactive with strong ability to manage tasks and communicate clearly. Proficient in Microsoft Office Suite and skilled in multitasking, ensuring seamless daily operations.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Administration Assistant
Hampshire and Isle of Wight Healthcare NHS Trust
Southampton, Hampshire
04.2023 - 11.2024
- Provided comprehensive administrative support to departments, units, and teams within the trust, ensuring smooth day-to-day operations
- Maintained accurate and organised records, including patient records and other administrative records, adhering to data protection and confidentiality policies
- Handled internal and external communication, including phone calls, emails, and written correspondence
- Ensured data accuracy with meticulous record keeping practices.
- Handled sensitive information, maintained confidentiality at all times.
- Handled over 50 incoming calls per day, answering questions, directing calls and documenting messages.
- Managed office supplies, equipment, and other resources efficiently, ensuring that the department has what it needs to function effectively
- Provided excellent customer service to internal and external stakeholders, addressing inquiries and resolving issues promptly and professionally
- Expedited customer service by handling customer enquiries promptly and efficiently.
- Maintained company database to keep all records up-to-date and easily accessible.
- Fostered collaborative environment by assisting colleagues with administrative tasks.
- Examined, scanned and input documents in software system.
Customer Advisor
Pro Icon Dynamic Enterprise
06.2019 - 03.2023
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Prepared and presented quotes, estimates, and proposals to customers.
- Provided product recommendations, including paper types, finishes, printing techniques, and design options.
- Developed rapport with customers for improved loyalty and repeat business.
- Understood and interpreted customer needs, including printing specifications, deadlines, and budgets.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assist with upselling additional services such as graphic design, finishing, delivery options which increased productivity by 50%.
- Ensured smooth store operations by coordinating with the team effectively.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Education
Master's - Engineering management
University of Portsmouth
09.2021 - 09.2022
Bachelor's - Agricultural Engineering
Federal University of Technology
08.2010 - 09.2015
Skills
- Administrative Support
- Record Maintenance
- Communication Skills
- Project Support
- Resource Management
- Customer Service
- Attention to Detail
- Data Entry
- Database management
- Tech-savvy
- Documenting patient information
- Microsoft Office proficiency
- User Support
- Teamwork
- Cross-Functional Collaboration
Timeline
Administration Assistant
Hampshire and Isle of Wight Healthcare NHS Trust
04.2023 - 11.2024
Master's - Engineering management
University of Portsmouth
09.2021 - 09.2022
Customer Advisor
Pro Icon Dynamic Enterprise
06.2019 - 03.2023
Bachelor's - Agricultural Engineering
Federal University of Technology
08.2010 - 09.2015
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