OLAJUMOKE BURAIMOH

• Providing assistance with service users daily tasks following their care plan and laid-down procedures
• Assist clients with personal care tasks while upholding dignity and privacy
• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Maintained clean environment with due consideration to health and safety issues and infection control policies.
• Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
• Accompany clients to medical appointments
• Observe, monitor and record clients physical and emotional well-being, and promptly report any changes appropriately
• Treat their data and information with confidentiality as relates to GDPR guidelines
• Encourage and support clients with their social and mental needs and help them be inclusive in society
• Guiding them through their decision-making process as their right to live
• Carrying out duties diligently according to care plan
• Performing other related tasks as they relate to individual needs

• Reviewed all administrative rules, guidelines, and requirements, including those pertaining to contracting, budgeting, and customer service
• Provided support for business development manager and research team with feedback on customer-generated queries as and when necessary
• Investigated and resolved issues raised by customers and clients to ensure good customer experience
• Ensured investigations/claims assigned were of high quality and delivered within budget authority and policy while providing excellent customer service
• Worked effectively with partner agents to ensure quality service is maintained across outlets
• Managed over 35 calls and attended to over 50 customer queries daily, among which were complex problem-solving
• Designed and analysed customer survey forms and interviews to gather customer information and feedback to identify customer service trends and provide recommendations for process and procedural improvements.
• Evaluate performance using set KPIs weekly and monthly
• Developed customer service strategy that improved customer experience by 15%
• Arranged appointments and interviews with client representatives under my jurisdiction
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Supervised, coordinated, assigned, and reviewed the work of service agents to ensure it met set goals.
• Maintained proper documentation, such as correspondence and kept necessary operational records updated
• Collaborated with other units and departments to align with the overall company goals and objectives
• Identified training needs for existing workers and trained new workers in job duties and company policies
• Conducted regular customer service meetings to review progress, identify challenges, and provide feedback.
• coach team members through day-to-day work and complex problems to promote hospitality and professionalism
• Performed same duties as workers supervised as well

• Scheduled office meetings and client appointments for staff teams and the director
• Diary management of meetings, such as confirmation, follow up, preparation for meetings and scheduling
• Set priorities and solve workflow issues to maintain rapport with customers and managers.
• Prepared agendas and took notes at meetings to archive proceedings.
• Handled both inbound and outbound calls and disseminate information appropriately
• Preparing documents such as letters and reports using MS office suite and Corel Draw package for both internal and external use
• Managed department budgets and generated financial reports for management review.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
• Managed online activities of the company such as emails and information downloads as required
• Monitoring, restocking and proper maintenance of office stationeries and equipments
• Oversaw office inventory activities by ordering requisitioning, stocking and ensuring delivery is made according to specification
• Disseminate information/tasks from the director to other employees and their supervision
• Disbursement of funds for miscellaneous and office purchases
• Represent the company at meetings
• Perform other related activities as required
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail

Assisted with classroom instruction by conducting tutorials, leading discussions, and delivering lectures within the economics curriculum.

• Reviewed assignments, quizzes, and exams to assess student performance and providing constructive feedback.

• Ensured grading consistency and fairness in accordance with established guidelines and rubrics.

• Facilitated group activities to bolster active participation and create a collaborative learning environment

• Preparation of lesson plans and notes for designated classes

• Assisted with administrative tasks related to the course, such as managing student records, maintaining attendance records, and coordinating exam logistics

• Collaborated with the senior teachers to ensure alignment of teaching methods, assessments, and course objectives

• Participated in course planning meetings and providing input to enhance the learning experience.

• Worked with students with learning disabilities or special needs to ensure an inclusive learning environment.

• Organizing entrepreneurship programme for students.

• Provided other related tasks to ensure effective learn

• Attracting potential customers by giving information about products and services
• Helped retain existing customer by delivering great customer experience through relationship management.
• Preparation of financial record with the use Ms. Excel package
• Assisted the computer instructor in managing students undergoing training
• System administrator support
• Customer relation and management