OLAJOKE JANET OLANREWAJU
Luton,Central Bedfordshire
Summary
An accounting graduate with over two years of combined experience in banking, auditing and customer service. Friendly and good communicator with well developed interpersonal and active listening skills. Concentrates on providing prompt and helpful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction level.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Zego
London
04.2023 - Current
- Communicating with at least 25 customers daily via outbound/inbound/live chat to sell appropriate insurance products and leaving a detailed note on customers' after interacting with customers
- Explaining benefits of different product and service offerings to customers.
- Updating account information after customer calls for well-maintained data accuracy.
- Handling live chat queries within strict time frame targets.
- Escalating complex issues quickly to supervisors to avoid lost revenue.
- Warmly greeting customers with positive telephone etiquette, asking well-rounded questions to identify issues.
Customer Service Officer
Entain
01.2023 - 03.2023
- Constantly reviewed and digested all communication and information sources to maximize knowledge and skills
- Ensured customer records are accurate and reflect current status and always remain confidential when handling customer contacts.
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Responded to customer queries and provided exceptional customer service.
- Performed cashier duties, including balancing and end-of-day banking.
Funds Transfer Officer
Zenith Bank Plc
07.2022 - 11.2022
- Provided timely and precise responses to customers' inquiries
- Processed over 200 transfer tickets daily and ensured customer instructions were correctly filled
- Prepared salary schedule on behalf of clients and made payment to appropriate employees
- Ensured customer transactions were processed within the approved service turnaround time
- Prepared the end-of-month reconciliation
- Received ‘A' consecutively in appraisals.
Customer Service Officer
Zenith Bank Plc
11.2021 - 06.2022
- Offered professional and helpful banking support and relationship management services to retail and commercial customers
- Handled account opening and documentation process for individual and corporate client base
- Responded promptly to customer inquiries on fraud, debit card issuance, and bank account-related issues
- Promoted new and additional service offerings to customers
- Received ‘A' consecutively in appraisals.
Junior Audit Officer
Ishola Isaac & Co
07.2021 - 10.2021
- Performed risk assessments on clients' businesses and identified areas for improvement
- Remitted state and federal taxes to the appropriate government regulatory bodies
- Prepared recommendations based on audit findings and advised clients on improving business practices and reducing risk exposure.
- Performed statutory account preparation for audit clients.
- Conducted audits with large volumes of data, completed accurate calculations, and presented results in required templates.
Intern
Ranmilowo Microfinance Bank
05.2019 - 07.2019
- Assisted clients and credit officers with compiling documents for loan approvals
- Ensured daily auditing of deposit and withdrawal slips
- Assisted with end of month balance sheet reconciliation.
- Assisted in compiling expenditure reports to submit to manager.
Education
Bachelor of Science - Accounting
Kwara State University
09.2015 - 05.2019
Skills
- Attentive Listener
- Proactive
- Attention to Detail
- Salesforce
- Team Player
- Effective Communication
- Solution-oriented
- Microsoft Office
- Payment processing
Certification
- Institute of Chartered Accountants of Nigeria (ICAN) - 2021
Associate Chartered Accountant (ACA)
Timeline
Customer Service Executive
Zego
04.2023 - Current
Customer Service Officer
Entain
01.2023 - 03.2023
Funds Transfer Officer
Zenith Bank Plc
07.2022 - 11.2022
Customer Service Officer
Zenith Bank Plc
11.2021 - 06.2022
Junior Audit Officer
Ishola Isaac & Co
07.2021 - 10.2021
Intern
Ranmilowo Microfinance Bank
05.2019 - 07.2019
Bachelor of Science - Accounting
Kwara State University
09.2015 - 05.2019
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