Olaitan Olaniji

Detail-oriented and diligent professional with extensive experience in conducting thorough client due diligence and implementing efficient onboarding processes. Skilled in gathering and analyzing customer information, identifying potential risks, and ensuring adherence to regulatory requirements and seamless client onboarding. Demonstrated ability to multitask, prioritize assignments, and meet strict deadlines in fast-paced environment. Strong problem-solving skills with strategic mindset to address issues proactively and drive process improvements. Committed to upholding highest standards of compliance and contributing to organizational integrity. Proficient in Fullserve 2, Help Hub, and Microsoft Office Word, Excel, Outlook, and PowerPoint.

• Barclays Bank UK Plc, London, Operational Manager, 2019-01-01, Present, Advise retail business services team to achieve results through regular interactions, performance management, and observations., Develop direct reports by identifying personal priorities and presenting regular feedback to enhance performance using available tools/resources., Uphold good governance controls to safeguard customers and company’s interests., Employ focus on operational performance and customer outcomes by understanding and fulfilling customer needs with tools., Conduct thorough branch assurance reviews, health and safety assessments, and risk evaluations for compliance., Provide guidance on relevant legislation and regulations concerning business operations, customer relations, and financial transactions., Analyze management information to improve branch/colleague performance and bridge operational gaps., Serve as key contact and KYC expert for new client onboarding, business updates, and existing client KYC reviews., Nurture strong relationships with internal/external customers to deliver exceptional KYC experiences during client onboarding and execute thorough document checks using KYC tools., Scrutinize data for precision to facilitate finance reconciliation procedures and manage transaction settlements., Addressed customer issues efficiently at first point of contact and promoted culture of resolution utilizing tools., Ensured appropriate allocation of colleagues to fulfill commitments and acknowledged achievements of team members., Led timely completion of daily, weekly, and monthly objectives, while meeting deadlines promptly and fostering productive environment., Determined vulnerable customers and facilitated using vulnerability support tools catered to various needs, such as language barriers and financial difficulties, earning recognition for attentive care and proactive support., Participated in community initiatives and generated awareness on fraud prevention, and financial literacy, resulting in low fraudulent risks., Validated customer documentation for accuracy with policies to meet KYC requirements prior to bank relationships., Drove performance enhancements through collaboration with team members and leadership.
• Barclays Bank UK Plc, London, Operational Banker, 2017-01-01, 2019-12-31, Administered 30 employees across various branch functions and presented reports on suspicions money laundering and fraudulent activities., Oversaw daily branch services delivery, focusing on customer satisfaction and safeguarding customer/internal data within branch., Enforced colleague understanding and adherence to fraud, AML, and sanctions controls., Controlled cash levels, orders, and remittances for efficient cash management., Led cashier and senior management meetings on daily/weekly basis and maintained branch health and safety standards., Specialized in handling customer/client complaints., Decreased financial losses from fraud/money laundering and mitigated risks of business reputational damage, financial loss, brand fines, and potential loss of trading license., Guided operational compliance with KYC/AML protocols and ensured prompt onboarding of new customers., Improved branch performance metrics in service, value, and customer satisfaction., Sustained accurate records and upheld compliance standards for fraud prevention and theft management, addressing reported incidents.