OLAIDE OGUNTADE
Portsmouth,Hampshire
Summary
A highly skilled professional with expertise in critical thinking, numerical and analytical skills, and excellent communication abilities both written and verbal. Proficient in Microsoft Tools including Office 360, Excel, Visio, and PowerPoint, with a strong understanding of GDPR, Cyber Security Awareness, and Data Protection. Experienced in SAP ERP and adept at multi-tasking while maintaining stakeholder engagement through effective presentation skills. Certified First Aider with a meticulous approach to data entry and due diligence. Committed to driving success through strategic initiatives and continuous improvement.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
1
1
Certification
Work history
Customer Service Consultant
Tenerity, UK
Portsmouth
08.2022 - 11.2025
- Achievement – Received recognition award for outstanding contribution towards demonstrated professionalism, confidentiality and system knowledge during UAT (Users Acceptance Testing) sessions. This outcome helped promote organizational compliances, values and boost customer satisfaction by 100%.
- Played pivotal role as part of internal user in testing new products, new SaaS, new systems, providing feedback to development teams.
- Strong attention to detail, observing vital compliance checks (SLAs) and adherence to regulations (UK GDPR, FCA, CIFAS, Anti-money laundering checks etc) helps maintaining integrity and improving productivity.
- Completed claims requests from customers through active listening and proper documentation, reducing bottlenecks and speeding up claim processes.
- Proper awareness of UK FCA regulations through training to ensure compliance and manage difficult customers including those with vulnerabilities.
- Resolved complex issues using problem-solving skills, resulting in improved customer satisfaction rating.
- Managed high volume of calls and emails daily for optimal service delivery.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 98%.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Prepared letters, information sheets and order documentation and distributed to clients.
Junior Business Analyst
Corporate Business Concept, UK
City of London
11.2021 - 10.2025
- Provided crucial support across range of projects, guiding them from scope through design, implementation, and user acceptance.
- Identified stakeholders using power/interest grid, SWOT, MoSCoW prioritization, Porter's Five Forces, and root cause analysis which led to 100 percent success of project delivery.
- Captured and translated business needs into well-documented user stories and process maps, ensuring iterative delivery using Agile Scrum methodology.
- Conducted stakeholder meetings to clarify project requirements and goals.
- Assisted senior analysts in financial modelling tasks, contributing towards accurate budget forecasting and strategic planning efforts.
- Created detailed project plans outlining key tasks, milestones and deadlines, ensuring timely completion of assignments without compromising on quality.
- Supported implementation of new IT systems for streamlined processes.
- Performed gap analysis, leading to significant improvements in operations.
- Boosted productivity by developing effective business reports.
- Collaborated closely with IT department on system upgrades for enhanced functionality and user experience.
- Coordinated cross-functional teams to enhance overall team performance.
- Gathered and analysed market data for informed strategic planning.
- Helped organisations improve customer satisfaction and achieve measurable results.
Operation Manager
Oluwa Ni Elesan & Sons (Nig.) Ltd
Oyo, Nigeria
08.2017 - 08.2020
- Achievement: Streamline processes from AS-IT model of using manual invoices into unique TO-BE model of digital invoice system and this helped to increase productivity by 100 percent.
- Ensuring SLAs and KPIs are on right track, by adequately resolving customers issues in timely manner.
- Collaboration with team members to increase profitability through market research and surveys which increases sales growth by 100 percent.
- Investigate, manage, and engage in root cause analysis of incidents or project issues.
- Innovative ideas to work with own initiative, make decisions and ability to work with less supervision.
- Introduced cost-saving measures to reduce overheads.
- Conducted employee training programmes to enhance skill sets.
- Prioritised client satisfaction through delivery of high-quality services.
Education
MSc - Business and Management
University of Portsmouth
Portsmouth 09.2020 - 11.2021
BSc Hons - Banking and Finance
Ekiti State University
Nigeria 09.2010 - 11.2024
Skills
- Critical thinking, numerical and analytical skills
- Excellent Communication skills both written and verbal
- Microsoft Tools (Microsoft Office 360, Excel, Visio, and PowerPoint)
- GDPR, Cyber Security Awareness & Data Protection
- SAP ERP
- Multi-tasking
- Certified First Aider
- Data Entry with due diligence
- Stakeholder engagement and good presentation skills
- Driving
Certification
- Business Analysis Foundation endorsed by IIBA, PMI & NASBA
- Problem-Solving Techniques
REFERENCE
Available on request
Affiliations
- Machine Learning
- AI Automations
- Event Planning
Timeline
Customer Service Consultant
Tenerity, UK
08.2022 - 11.2025
Junior Business Analyst
Corporate Business Concept, UK
11.2021 - 10.2025
MSc - Business and Management
University of Portsmouth
09.2020 - 11.2021
Operation Manager
Oluwa Ni Elesan & Sons (Nig.) Ltd
08.2017 - 08.2020
BSc Hons - Banking and Finance
Ekiti State University
09.2010 - 11.2024