Oladipupo Gbadebo
Aberdeen
Summary
Dynamic and dedicated professional with extensive experience in the hospitality industry, particularly in front desk reception and concierge roles. Demonstrated excellence in delivering exceptional customer service while effectively managing multiple tasks to ensure client satisfaction and a positive guest experience. A decade of successful service through a staffing agency has refined skills in providing outstanding support across diverse venues, including hotels, serviced residential apartments, wedding venues, cafes, supermarkets, and sporting stadiums. Eager to leverage this expertise to contribute to organizational success and enhance the overall end-user experience.
Overview
12
12
years of professional experience
Work History
Front desk staff
Macdonald Aviemore Resort Ltd.
11.2023 - Current
- Serving as a first point of contact at a busy family resort containing about 450 bedrooms including 20 woodland lodges, performing all sorts of reception and office procedures.
- Promote company values and achieve a high level of customer satisfaction, introducing guests to various fun packages associated with their reservation.
- Handled guest requests, queries or concerns including opening hours of facilities and leisure area etc.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Event Staff
Mint People Hospitality Agency
04.2014 - 10.2023
- I have managed to represent the agency at venues in a supervisory role. Gathering awesome levels of experience in bar work, waiting on, cafe barista, store assistant, concierge services, hotels, festivals, etc..
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Utilized great communication and interpersonal skills when interacting with hosts and guest alike to promote smooth and efficient operations.
Education
Bsc - Accounting
Madonna University
Okija, Nigeria08-2009
Professional course - undefined
London School of Business and Finance
Skills
- Inventory management assistant
- Front desk management
- Concierge
- Hospitality operations experience
- Event coordination
- Coffee preparation expertise
- Team relationship building
- Experienced with Opera Cloud property management system
- Food safety management
- Shift management
- Proficient in Office software
- Customer service support
Timeline
Front desk staff
Macdonald Aviemore Resort Ltd.
11.2023 - Current
Event Staff
Mint People Hospitality Agency
04.2014 - 10.2023
Professional course - undefined
London School of Business and Finance
Bsc - Accounting
Madonna University