Oladayo Arilewola
Wigan
Summary
Dedicated and vigilant support-focused professional with extensive experience in frontline, people-centred roles involving safety, emotional awareness, record keeping, and direct support to individuals. Currently working as a Security Officer, with four years in customer care and administrative support, handling vulnerable individuals, high-pressure situations, and complex information. Demonstrates patience, reliability, strong communication, ability to manage sensitive situations with empathy, and the ability to work independently while following clear care and safeguarding procedures. Holds full UK driving licence and own vehicle for community access and flexible working patterns. Seeking to transition into a meaningful Support Worker role, bringing a calm, patient, and person-centred approach to enhance the independence and wellbeing of individuals in care.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Security officer
ASEL Integrated Security Services
, United Kingdom
2024.10 - Current
- Deters anti-social behaviour and unauthorised access, reducing reported incidents by 40% through high-visibility patrols across a high-footfall retail site.
- Applies conflict de-escalation techniques in 25+ volatile situations, resolving 90% without need for external intervention.
- Delivers professional customer service while enforcing policies, receiving 90% positive feedback from store management on conduct and communication.
- Produces 45+ accurate incident reports monthly, ensuring timely escalation and compliance with company and customer protocols.
- Collaborates with store managers and customer assistants weekly to maintain a safe environment, enhancing team response efficiency by 25%.
- Ensures clear walkways and immediate hazard response in line with Health & Safety procedures across all shifts.
Event steward (Volunteer)
QRS Security Services
, United Kingdom
2024.06 - 2024.10
- Conducted regular patrols of access points and restricted areas, preventing 12+ unauthorised entries across events.
- Provided first contact to 50+ attendees, offering directions, assistance, and signposting to appropriate services.
- Maintained detailed event logs for each shift, enabling accurate post-event reporting and continuous improvement in safety planning.
- Managed crowd flow for 4+ large-scale events with 300+ attendees each, ensuring zero safety incidents and smooth operations.
Customer Care Agent
Quantum Leap Data Consult Ltd.
, Remote
2019.07 - 2024.06
- Minimised average incident response time by 25% through improved reporting workflows and timely escalation to management.
- Handled 50% daily administrative tasks, including data entry, customer correspondence, and inventory logging, supporting seamless operational delivery.
- Prepared 200+ detailed incident reports for management and external authorities, ensuring clarity, compliance, and actionable insights.
- Provided remote customer support to 1000+ clients, resolving enquiries and technical issues while maintaining a professional and calm demeanour.
- Maintained 100% confidentiality and professionalism in handling sensitive customer and security information across a 4-year tenure.
Education
Bachelor of Science - Engineering Physics
Obafemi Awolowo University
NigeriaSkills
- Conflict De-escalation & Incident Management
- Safeguarding & Vulnerability Awareness
- Keen on Personal Development & Growth (Training)
- Resilience and Adaptability
- Value-Driven Conduct
- CCTV Monitoring & Access Control
- Electronic Reporting (Logbooks, Pyramid Systems)
- Lone Working & Out-of-Hours Coverage
- Customer Service & Person-Centred Support
- Health & Safety Compliance
- Administrative & IT Support
- Tools: Azure DevOps, MS Project, Jira, Trello, Asana, Smartsheet, Confluence, SharePoint, Microsoft Teams, RAID Logs, Action Trackers, Work Breakdown Structures (WBS)
- Applications: MS Office (Excel, PowerPoint, Visio, Word), Salesforce, Google Workspace, Miro, Slack, SurveyMonkey, Reporting Dashboards, Project Schedules, Progress Trackers
Certification
- SIA Door Supervisor Licence (Current)
- Full UK Driving Licence (Vehicle Owner)
- Enhanced DBS
- First Aid Certification
- Level 2 Award for Working as a Door Supervisor
- Conflict Management & Physical Intervention
- ACT Awareness & ACT Security Certificates
- Professional Scrum Master (PSM I) – Scrum.org, 2024
- PRINCE2® Project Management – October, 2025
- Ongoing CPD in Agile delivery, programme leadership, digital transformation, and Generative AI Tools in Project Management.
Reference
Available on Request
Timeline
Security officer
ASEL Integrated Security Services
2024.10 - Current
Event steward (Volunteer)
QRS Security Services
2024.06 - 2024.10
Customer Care Agent
Quantum Leap Data Consult Ltd.
2019.07 - 2024.06
Bachelor of Science - Engineering Physics
Obafemi Awolowo University