Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Oladapo Oloko

Hatfield,Hertfordshire

Summary

As a highly motivated and versatile individual with vast experience in retail sales and marketing in a business environment and have also honed my customer service skills and developed an ability to identify and meet customer needs. I have a proven track record of exceeding sales targets and building strong relationships with customers. Furthermore, am equipped with a proven track record in retail sales, where I consistently achieved sales targets, provided exceptional customer service, and effectively manage inventory, additionally provide superior customer service and resolve all issues quickly and with positive attitude. Furthermore as an accomplished customer Service representative of eight years, consistently maintaining customer satisfaction and contributing to company success, and finally am a motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

RETAIL CUSTOMER ADVISOR

9MOBILE TELECOMMUNICATIONS, NIGERIA
LAGOS
05.2015 - 08.2023
  • Assisted customers with inquiries, complaints, and purchases, stocked shelves and ensured merchandise displays were visually appealing, also operated cash registers and processed transactions accurately, additionally monitored inventory levels and submitted orders as needed and in overall giving exceptional customer experience
  • Achievements: Successfully increased sales by 10% through effective customer engagement and cross-selling techniques - Consistently received positive feedback from customers on satisfaction surveys.
  • Accepted direct payments and set up invoicing and payment plans for complex orders.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Improved customer satisfaction ratings through responsive query resolution.
  • Maintained up-to-date product and service knowledge by attending regular training opportunities.

MOBILE NUMBER PORTABILITY OFFICCER

9MOBILE TELECOMMUNICATIONS, NIGERIA
LAGOS
03.2011 - 04.2015
  • Process port-in and port-out requests accurately and in a timely manner
  • Validate porting documents, continuous follow-up and communication with customers/partners, additionally troubleshoot with cross departments for service-impacted issues and finally document all porting activities.

Education

HEALTH AND SOCIAL CARE DIPLOMA - HEALTH CARE

CRAVIT HEALTHGROUP (UNITED KINGDOM)
BIRMINGHAM
10.2023 - 10.2023

BACHELOR'S DEGREE - undefined

UNIVERSITY OF AGRICULTURE ABEOKUTA
02.2003 - 05.2008

Skills

  • Strategic Planning
  • Leadership
  • Financial Management
  • Customer Relationship Management
  • Merchandising and Inventory Management
  • Problem Solving
  • Communication
  • Customer service
  • Brand awareness and representation
  • Record maintenance
  • Stock management
  • Report generation
  • Transaction processing
  • Complaint management
  • Staff training and mentorship
  • Sales administration
  • Salesforce
  • Payment processing
  • Customer relations
  • Integrative negotiation
  • Sales forecasting
  • Customer support
  • Data entry
  • Data confidentiality
  • Marketing

Certification

  • Basic Life Support
  • Communication
  • First Aid
  • Dignity in Care
  • Moving and Handling

References

References available upon request.

Timeline

HEALTH AND SOCIAL CARE DIPLOMA - HEALTH CARE

CRAVIT HEALTHGROUP (UNITED KINGDOM)
10.2023 - 10.2023

RETAIL CUSTOMER ADVISOR

9MOBILE TELECOMMUNICATIONS, NIGERIA
05.2015 - 08.2023

MOBILE NUMBER PORTABILITY OFFICCER

9MOBILE TELECOMMUNICATIONS, NIGERIA
03.2011 - 04.2015

BACHELOR'S DEGREE - undefined

UNIVERSITY OF AGRICULTURE ABEOKUTA
02.2003 - 05.2008
Oladapo Oloko