Oladapo Odetayo
Operations Specialist
Lagos
Summary
Data-driven operations and performance analytics professional with 10+ years of experience supporting business processes, sales operations, and performance tracking within banking and service environments. Skilled in monitoring KPIs, analysing operational gaps, and implementing process improvements that enhance service delivery and efficiency. Consistently delivers actionable insights that support business performance, cost optimisation, and effective sales operations.
Overview
15
15
years of professional experience
7
7
Certifications
1
1
Language
Work History
Business Performance Lead
Ministry of Justice
02.2025 - 02.2026
- Tracked and reported KPIs across 8 service functions, identifying performance gaps and implementing process improvements to drive operational efficiency.
- Built Excel dashboards and automated performance reports for senior leadership, streamlining decision-making across operational planning cycles.
- Analysed business processes to identify operational constraints and gaps, providing recommendations to improve efficiency and service delivery.
- Conducted process reviews and quality checks to ensure adherence to defined operational standards.
- Managed performance data and reporting inputs to ensure accuracy, consistency, and alignment with operational requirements.
Performance Advisor
Heart of Lincoln Medical Group
02.2023 - 02.2025
- Analysed operational and service data to identify inefficiencies and improve service delivery by 10%.
- Maintained 98% data accuracy in performance reporting and monitoring systems.
- Improved reporting processes, increasing efficiency by 15% and reducing turnaround time.
- Supported performance tracking and KPI measurement across multiple service areas.
Branch Service Manager
Stanbic IBTC Bank
07.2015 - 09.2022
- Monitored branch operations and performance metrics, ensuring alignment with service and sales targets.
- Analysed transaction and service data to identify process gaps and improve operational efficiency.
- Delivered weekly sales KPI reports and performance analysis, enabling branch teams to exceed monthly targets through improved tracking and data-driven decision-making.
- Implemented process improvements that enhanced service delivery and reduced turnaround time.
- Managed high-volume operations (1,000+ daily transactions), ensuring accuracy and compliance.
- Delivered weekly and monthly performance reports to support operational planning and decision-making.
Customer Service Team Lead
Stanbic IBTC Bank
06.2014 - 06.2015
- Performed process reviews and supported operational audits to ensure compliance and quality standards.
- Resolved 95% of customer issues within 48 hours, improving service experience.
Reconciliation Analyst
Stanbic IBTC Bank
12.2010 - 05.2014
- Performed daily transaction reconciliation and financial reporting, reducing discrepancies by 50% through process optimisation and quality controls.
- Enhanced reconciliation efficiency by streamlining processes and implementing automation tools.
Education
Master of Science - Afri-food Technology
University of Lincoln
United Kingdom 04.2001 -
Master of Business Administration (MBA) - Marketing Management
University of Ilorin
Nigeria02-2012
Bachelor of Science (BSc) - Agricultural Economics
Bowen University Iwo
Nigeria09-2008
Skills
KPI Tracking and Performance Monitoring
Sales Operations Support
Process Improvement and Optimisation
Data Analysis and Reporting
Business Process Review
Process Audit and Quality Assurance
Stakeholder Collaboration
Microsoft Office (Excel, PowerPoint)
Root Cause Analysis
Problem-solving
Customer relationship management
Team leadership
Certification
Associate Member, The Chartered Institute of Bankers of Nigeria
Timeline
Customer Experience (CX) Operations, LinkedIn Learning
01-2026
IT Service Management (ISO/IEC 20000-1), LinkedIn Learning
01-2026
Salesforce Operations, Salesforce
10-2025
Data Analytics for Business, University of Colorado Boulder
02-2025
Business Performance Lead
Ministry of Justice
02.2025 - 02.2026
Project Management, University of Colorado Boulder
11-2024
Performance Advisor
Heart of Lincoln Medical Group
02.2023 - 02.2025
Associate Member, The Chartered Risk Management Institute of Nigeria
04-2021
Associate Member, The Chartered Institute of Bankers of Nigeria
04-2020
Branch Service Manager
Stanbic IBTC Bank
07.2015 - 09.2022
Customer Service Team Lead
Stanbic IBTC Bank
06.2014 - 06.2015
Reconciliation Analyst
Stanbic IBTC Bank
12.2010 - 05.2014
Master of Science - Afri-food Technology
University of Lincoln
04.2001 -
Master of Business Administration (MBA) - Marketing Management
University of Ilorin
Bachelor of Science (BSc) - Agricultural Economics
Bowen University Iwo