Oladapo Akinlolu
Sunderland
Summary
Performance-driven and knowledgeable Administrative Officer with over 6+ years of extensive experience in managing various daily office operations, maintaining confidential documents and files, providing excellent customer service, resolution of clients complaints and being in charge of office supplies. Effective communicator with a highly professional attitude, great organizational skills, strong attention to accuracy and detail, and well-developed teamwork abilities.
Overview
5
5
years of professional experience
Work History
Administrative Officer
Pension Transitional Arrangement Directorate
07.2017 - 09.2022
- Provided support for the resolution of pensioner complaints and enquiries, as well as support for the pensioner verification exercises.
- Received and escalate complaints and queries from the State Offices for referral to the relevant pension departments for resolution.
- Served as the point of contact in attending to all issues (complaints, requests and enquiries) from callers to the Call Centre,
- Attended to pensioners and enquirers on varied requests, enquiries, completion of forms and follow up on any outstanding information that may be required.
- Participated in the processing and uploading of pensioner records onto the database from completed forms, took all necessary steps in delivering highly qualitative service to pensioners and NOKS at all times.
- Maintained a high standard of grammatically and factually correct responses as well as utmost courtesy and other desirable customer service practices, at all times,
- Monitoring incoming emails and distributing to necessary team members
- Recorded all incoming and outgoing mail to Retirees
Education
Bachelor of Science - Chemistry
Ekiti State University
Ado Ekiti01.2016
Skills
- Microsoft office, Excel, Word, PowerPoint, Outlook
- Languages
- English
- CRM Software
- Online Chat
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Administrative Arrangements
- Customer Account Management
Accomplishments
- Prepared and render progress and evaluation report on the activities of Pensioner Support service Department.
- Maintained up-to-date and accurate database of all retirees under the Defined Benefit Scheme
- Identified and implemented innovative ways of improving the Pensioner experience to achieve higher customer satisfaction
- Responded to 98% of queries within agreed response times
- Participated in periodic verification of Pensioners within the Operational region towards ensuring Pensioner eligibility for benefits.
Timeline
Administrative Officer
Pension Transitional Arrangement Directorate
07.2017 - 09.2022
Bachelor of Science - Chemistry
Ekiti State University